Student Academic Services: An Integrated Approach. (2003). Gary L. Kramer, (Ed.). Jossey-Bass. 512 pp., $42.00 (hardcover). ISBN 0-7879-6102-7.

Reviewed by: Jennifer L. McCaul

School of Criminal Justice

Grand Valley State University

This book is a must-read for new student affairs professionals and seasoned veterans alike. It offers a walk through of the entire student services system from admission to graduation. Not only do the authors explain each service, but they describe how the service operates, how it relates and interacts with other services, and what can be done to make the service more student focused. The book's theme, and the underlying focus of each chapter contribution, is that the student is the most important component of an institution.

Nicely organized into three areas, student development and student services historical background, summary of specific services, and ways that the practitioner can put it all to use, the book provides specific institutional models as templates for the implementation of student-centered academic services. Contributors do a fantastic job describing every service from the student perspective and helping readers realize the importance of providing the student with information in a timely manner.

The book could be used as a training resource for new professionals as they learn more about the academic services students need and the manner in which these services can work together. Although not a thorough analysis of each service, the book is easy to read and offers a manageable amount of information regarding each area. Chapters include information about such services as enrollment management, orientation, course planning and registration, advising, financial aid, academic records, and career planning. Each chapter focuses on one service and includes definitions, information about current status, and future trends for the area.

Though a bit unwieldy for daily use, the book will serve as a great reference. Advising is highlighted throughout as a vital resource for student success, and it is useful to see how collaboration between advising and other academic services can augment a student's college experience. Advisors, in their referral role, will find the book especially valuable as they encourage students to make the most of campus resources.

I would recommend this book as a great tool for the new professional who needs a quick introduction to the basics of each service area. Likewise veteran advisors will find the book a helpful reminder of how each service can aid the student seeking a successful experience with the institution.