Job Positions

2021-2443: Transfer Connections Coach

Categories: Northeast Region 1


Transfer Services


Salem State University

Date Posted:

Jul 1 2021 10:17AM

Close Date:

Sept 1 2021

Position Description

The transfer connections coach will coordinate the transfer admissions and advising program of the Northeast Public Colleges and State University Partnership, an initiative to build upon existing collaborative efforts among higher education institutions in the region. Reporting to the associate registrar for transfer services and degree audit at Salem State University, this individual will work with staff in admissions and transfer services, student support, and advising at Salem State, North Shore Community College and Northern Essex Community College to provide coaching and advising to students enrolled in high school and/or early college programs in order to obtain an associate’s degree and bachelor’s degree in the state of MA. The coach develops and executes a recruitment plan, marketing strategy, manages off and on campus events, and executes direct student advising. Participation in assessment and reporting to related areas is also required. Please Note: This position is currently approved for a three-year duration, with the possibility of renewal.


(E) - Essential Function
(E) Serve as the initial point person for prospective transfer students from early college and high school to current college students in MA and in particular the North Shore.
(E) Liaise with admissions, transfer services and/or student support and advising to guide students and provides information on next steps throughout their educational journey at the Transfer Connections partner institutions (Salem State University, North Shore Community College, Northern Essex Community College).
(E) Coordinate and manage recruitment and marketing strategies for the Transfer Connections Initiative with marketing, admissions, and transfer services.
(E) Manage student transitions between campuses including counseling students about class requirements needed to transfer smoothly, academic requirements and transfer policy. Will work with students during their time at the partner institutions and successful transition to Salem State. Required to work in person and online at the Transfer Connections partner institutions.
(E) Learn and communicate academic requirements and academic policies for each of the partner institutions, including state policies of MassTransfer and Commonwealth Commitment.
(E) Under the direction of the Transfer Connections partner institutions, develop transfer guides and degree maps across the institutions to facilitate seamless pathways.
(E) Advocate for students with the institutions to mitigate credit loss. Work closely with Transfer Connections partner institutions to collaborate with academic departments across the three schools.
(E) Meet with staff/faculty to educate about the Transfer Connections initiative and to inform about processes and policy.
(E) Collaborate to promote and manage reverse transfer between the community college and state university. Collaborate with Admissions on the Deferred Admission Reverse Transfer (DART) program, working with prospective DART students and educating staff and faculty about the program, process and policies.
(E) Develop reports to provide status updates and work with systems to track students. Provide information on Transfer Connections students to admissions and to partner institutions. Coordinate assessment measures and data collection related to program effectiveness.
(E) Create processes, tracking and communications using student information systems (Navigate, Sales Force). Uses university and partner institution student success software/case management systems in the performance of daily duties.
(E) Required to staff periodic evening and weekend events and activities. May be required to hold regular office hours outside of normal business hours. Demonstrates sensitivity to students, faculty, and staff of varying racial, ethnic, gender, cultural, disability, sexual orientation, gender identity and socioeconomic backgrounds, and to students with a diversity of learning styles. Other duties as assigned.

Application Process

Please apply online and attach resume and cover letter. Employment is contingent upon a completed background and CORI check satisfactory to the university. Internal candidates are not subject to background check. This position is not eligible for H1B visa sponsorship.

Institution Information

Salem State University values, celebrates and appreciates diversity in all its forms and endeavors to create a space that reflects the campus community population which it serves. Our students come to Salem State University from 38 states and 48 countries and reflect the demographics of the greater Boston community in which we live. We are passionate about providing an experience for them and our fellow staff and faculty, where everyone can feel supported while they explore, learn, and celebrate their identities, similarities, and differences. We welcome you to come celebrate with us and become a member of our community.

Additional Information


Contact Information

Human Resources


Required Qualifications

Bachelor's degree
Relevant advising and/or transfer experience
A broad understanding of the educational process from high school to graduation from college
Knowledge of and experience with the application of curriculum, transfer advising and academic policies
Must posses a valid driver’s license and ability to travel between campuses
Familiarity with and proficiency using Microsoft Office, Navigate, Sales Force and PeopleSoft

Preferred Qualifications

Master’s Degree
Bilingual Spanish/English is strongly preferred. Other language abilities will also be considered

Working Conditions:
Salem State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employees with disabilities. For accommodation information or requests please email Office activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and interaction with computer equipment; occasional bending, reaching, lifting, pushing and pulling up to 5-10 pounds. Ability to work a flexible schedule according to departmental needs; Availability to work both evening and weekend hours, both on and off-site at the Transfer Connections partner campuses.