Job Positions

Acad. Success Advising Crd/60102BR

Categories: Rocky Mountain Region 10


College of Health Solutions


Arizona State University

Date Posted:

Mar 26 2020 10:00PM

Close Date:

4/7/2020 - rolling

Position Description

The College of Health Solutions is committed to supporting the success of our students during their time at ASU and beyond. We believe that a strong advising relationship is key to helping students navigate appropriate course selection, utilize university resources, and guide them on the academic path that will prepare them to reach their career goals. We are searching for an advisor that has experience in academic advising, is committed to serving a diverse student body, is collaborative and a creative problem solver. Successful applicants will have experience and interest in working with students and a desire to be a contributor on a team that believes in hard work and the university mission. Under general supervision, this adviser will be a key contributor to increasing student retention and graduation university-wide by supporting students in making timely progress toward a degree through a range of counseling and support strategies.


Proactively monitor student academic performance, addresses, responds to, and works to resolve student concerns, questions, or issues and collaborates closely with students. Identifies all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills. Provides individual and group academic advising and/or interacts with students in support of academic success. Works closely and collaboratively with students, faculty, and staff to support academic success. May act as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities/workshops. Demonstrates mastery of conflict resolution principles and techniques. Acts as a leader to coordinate academic success programs or advising policy development and implementation. Coordinates training and development related to projects and programs for staff. May train and support staff and student employees in learning/growing with technology. Utilizes and demonstrates fluency with a wide range of relevant and appropriate software, student development theory, and retention focused strategies. Adeptly uses multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems). Actively shares and responds to feedback and insight regarding technology systems and their daily use, demonstrating leadership to staff and student employees. Applies collaborative approaches and strategies to devise solutions for student requests and clearly develops and conveys the nuances of outcomes verbally and in writing. Works as a university agent in ensuring ongoing satisfaction for students with their program and successful progress to completion, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success. Possesses a clear understanding of the unit goals of the college and/or departmental processes and expectations. Drives unit initiatives with holistic understanding of the unit goals. Collaborates with leadership to provide solutions associated with specific programs or projects. May supervise/support Academic Success Advisors in the successful execution of their duties. This may include hiring, training, mentoring and/or managing performance for direct and/or indirect reports. Coordinates a program, portion of a large program, a group of activities and functions, or a project within a department or college directed to the retention and success of the student population. This may include conducting or completing assessment, evaluation, timelines, goals, and budget of the program. Ability to manage projects by engaging peers and/or students to complete project goals. Engages understanding of advising theories and practices for effective delivery of services. Provides performance assessment of peers and/or student employees to leadership. Prepares complex analysis of trends and metrics to assist in unit decisions. Acts as college/department liaison to internal and external constituents on issues related to academic success. May act as an instructor or course resource for faculty. May coordinate training and development for staff. Other duties as assigned.

Application Process

Application deadline is 3:00PM Arizona time on the date indicated. Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. ASU does not pay for travel expenses associated with interviews, unless otherwise indicated. Only electronic applications are accepted for this position.

Institution Information

The College of Health Solutions (CHS) is dedicated to translating scientific advances into practical interventions to improve health outcomes through education, research and service. We equip students with the knowledge and skills to influence healthier lifestyle choices; develop creative interventions to improve the health of people and populations; analyze and translate large amounts of health data into solutions; and maximize the technology, science, business and application of diagnostics. CHS research programs encompass basic/discovery science, clinical trials, intervention science and measurement of health outcomes. CHS takes an interdisciplinary approach to address the complex systems that underpin health problems. The college is highly collaborative, transparent and team-oriented with an innovative organizational structure that includes translational teams, affinity networks, and academic programs to improve the health of people and communities. The current training programs include behavioral health, biomedical diagnostics, biomedical informatics, executive and continuing education, exercise science, health promotion, health sciences, kinesiology, medical studies, nutrition, population health, the science of health care delivery, and speech and hearing science. Our programs are offered at ASU’s Downtown Phoenix, Tempe, West and Lake Havasu campuses, as well as on Mayo Clinic’s Scottsdale campus. For more information about ASU and the College of Health Solutions, visit and ASU Statement Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

Additional Information

Contact Information

Elaine Rostad - or 602/496-2153


Required Qualifications

Master’s degree in a related field and two (2) years or more of the following: advising or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in Academic Success Coordinator; Or, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Preferred Qualifications

Knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies. Experience with student information systems such as PeopleSoft and DARs. Experience with case management software such as Salesforce. Ability to direct and provide support to undergraduate students enrolled at the university. Ability to demonstrate problem solving skills, adept at navigating complex environments with evolving priorities and communication plans. Ability to establish and maintain effective working relationships with peers, faculty, students, administration and other interested parties. Ability to utilize knowledge of subject area(s) to identify solutions to issues; escalate urgent/conflicting requests when required. Ability to rapidly master the essential new technology, practices, policies and methods. Ability to prepare detailed documents, proposals, reports, and/or related materials. Ability to provide analysis of data for identification of trends. Experience in developing, evaluating and administering advising policies and procedures. Knowledge of Microsoft Office Suite and comfortable working in an environment focused on continuous improvement and innovation. Skill in problem solving, ability to take initiative and set priorities, while being flexible. Ability to develop action plans to meet goals; establish milestones and timetables; document activities and track progress. Ability to lead by example in communicating, participating and encouraging support of the institution's sustainability programs. Ability to demonstrate sensitivity to needs of a diverse student population. Ability to work collaboratively with a broad and diverse range of colleagues, constituents and students.