Job Positions

Academic Advisor-Mustang Success Center

Categories: Pacific Region 9


University Advising


Cal Poly, San Luis Obispo

Date Posted:

Sep 21 2021 10:06AM

Close Date:

Oct 5 2021

Position Description

Under general supervision the Academic Advisor performs a variety of complex assignments which require coordination and planning with other areas of the University (e.g., Residential Life, Student Life and Leadership, Career Services, Student Academic Services, College Advising Centers, etc.). The incumbent must maintain effective working relationships with a wide range of students, faculty, staff and the general public (e.g. parents) by employing various interviewing and counseling techniques. Incumbent must make decisions, within established parameters, that impact student groups (e.g. Cal Poly Scholars, Athletes, students in academic difficulty, etc.) as well as individual students and recommend changes to existing policies/practices as appropriate.


Provide comprehensive advising and academic support services to all students seeking services from the Mustang Success Center (including Cal Poly Scholars and student athletes). Services include such activities as one-on-one academic advising, mentoring, career planning and personal support and group sessions.

Mustang Success Center
Programming Coordinate and lead essential workshops targeted at first year students. Strive for continuous improvement by developing a feedback loop, as well as monitoring the impact on student success through reports and ongoing assessment. Recommend and then lead and/or coordinate the implementation and management of new programs that promote or assist with student success. For example, First Year Success Program, Orientation, an “early alert” system, etc. Campus Community Communicate regularly with the following to ensure students are receiving the best advising services possible: College advisors, Housing (CSD’s and RA’s), Student Academic Services, the Record’s office, NSTP and other campus departments that may affect student success. Communicate with faculty to coordinate an “early alert” system for students who may be experiencing academic difficulty. Be familiar with campus resources, so that appropriate referrals can be made to students. Attend training and maintain skill currency as appropriate to safely and effectively complete assignments.

Application Process job# 503961

Institution Information

Known for its Learn by Doing pedagogy, Cal Poly is the flagship of the world-renowned California State University system. Annually recognized as one of the top public universities in the nation, Cal Poly continues to offer an academic curriculum based on learned experience gained through real-world practice. Located in San Luis Obispo, Cal Poly is nestled comfortably among the coastal foothills, minutes from the Pacific Ocean and equidistant to the Bay Area and Los Angeles. Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.

Additional Information

Contact Information

Shannon Stephens Director, Mustang Success Center


Required Qualifications

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field. Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job related field may be substituted for one year of the professional experience. Additional specialized experience during which the applicant has acquired and successfully applied the required knowledge and abilities may be substituted for the required education on a year for year basis.

Preferred Qualifications

Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude