Job Positions

Academic Advisor, Online Undergraduate Degree Completion Programs

Categories: Northeast Region 1


Office of Undergraduate Advising


Simmons University (MA)

Date Posted:

Mar 25 2021 11:05PM

Close Date:

Apr 8 2021

Position Description

Simmons University is looking for an Academic Advisor (“Advisor”) to join the Undergraduate Advising team. Reporting to the Director of Undergraduate Advising, the Advisor will be responsible for advising and supporting adult learners enrolling into the new undergraduate online degree completion programs, secondary contact for Starfish, as well as administrative duties as assigned by the Director. The Academic Advisor supports the goals of the Office of Undergraduate Advising by meeting student learning outcomes for online adult learners, creating innovative ideas to promote the office and to benefit the Simmons community.


Serve as the primary advisor for a caseload of adult learners enrolled in the undergraduate online degree completion programs;
Monitor and advise students to ensure satisfactory grades and GPA requirements, students understand academic policies, as well as course planning/registration;
Collaborate with a student success coach from 2U to support the online adult learners;
Be available to meet with students over the phone or virtually via Zoom throughout the year, through scheduled 1-on-1 appointments, group advising sessions, drop-in advising, and/or open office hour;
Establishes and maintains ongoing contact with students through a variety of communication methods, including telephone, email, online workshops, e-newsletters, blogs, Zoom, and social media platforms;
Understand the institution's interpretation of FERPA rules for the release of student information to faculty, parents, students, etc.;
Stay abreast of changing institutional information including new programs, course changes, important dates, costs, and updates in university-wide initiatives and policies;
Contribute to the organization and delivery of general programming for undergraduate students;
Establishes and maintains collaborative and cooperative relationships with staff, faculty, and other internal constituencies to resolve student issues related to enrollment and retention of students in online programs; Provide a bi-weekly evening one-hour virtual drop-in advising session for adult learners;
Collaborate with campus partners to develop programming and advising initiatives to support online students; Perform administrative and data entry duties as assigned by the Director;
Assist in the implementation of advising and registration for incoming undergraduate online adult learners during each orientation session;
Serve as the secondary point person for all aspects of Hobson’s Starfish Management for the undergraduate programs related to queries, training, reports, and services;
Utilize Starfish to submit student notes from each advising session and manage flag alerts for adult learners within the caseload;
Assist with updating and sending out Starfish progress surveys to faculty twice a semester (in line with course add/drop periods) or as needed;
Utilize new tools to measure the effectiveness and use of Starfish;
Participate on the office assessment committee;
Other duties as assigned.

Application Process

Link to HR page for job description:

Institution Information

Simmons University (

Additional Information

This position has the option to be 100% remote or use an office on campus. This is a new advisor position for our new online Complete Degree undergraduate programs for adult learners. When applying please submit a resumes and cover letter. Please strive to apply by 4/8 to have strong consideration. This search will move fast. Anticipated start date is early June.

Contact Information

Cindy Firestein, Director (


Required Qualifications

Bachelor's degree plus previous experience involving student contact in a student services role;
Experience utilizing Starfish or similar early alert tools is a plus;
At least two years of experience supporting online students and/or adult learners is preferred;
Experience in connecting and building rapport with students;
Excellent oral and written communication skills;
Ability to successfully resolve student issues from request through resolution;
Experience with Google mail a plus.

Preferred Qualifications

Master's degree in a related field preferred;