Job Positions

Academic Advisor

Categories: Rocky Mountain Region 10


CSU Online


Colorado State University

Date Posted:

Apr 9 2021 2:52PM

Close Date:

Apr 26 2021

Position Description

The Academic Advisor position within the Student Success and Engagement Team of CSU Online is a full-time twelve month Administrative Professional position dedicated to serving degree and certificate admitted students within CSU Online. The Academic Advisor plays a supportive role in strengthening CSU Online efforts to provide quality advising and promote online student success. This position supports an innovative and holistic approach to providing students with the assistance, guidance and resources necessary to be successful. The primary functions of the Academic Advisor are to foster successful transition to the university and online environment for students in their initial semester, promote exploration of majors to ensure students’ choice of appropriate major, and use of action plans to promote timely persistence and graduation.


a. Awareness of current departmental requirements necessary for undergraduate online students to earn their bachelor’s degree.
b. Advise current and prospective online degree students.
c. Provide support for students going through transitions, degree selection and progress to graduation.
d. Provide comprehensive advising to new students and develop a continuous advising relationship with students through graduation
e. Provide attention to students struggling to adjust to demands of online courses and learning environment.
f. Work with FERPA Guidelines to uphold student’s privacy.
g. Work with students to develop an academic plan.
h. Proactive outreach and tracking.
i. Attention to data and patterns of success / difficulty.
j. Participate in the development and implementation of a comprehensive assessment plan for advising services. k. Develop connection to campus resources and opportunities.
l. Participate in strategic interventions, local and across campus.
m. Assist current students and prospective students to understand degree curriculum and transfer of previously earned credits.
n. Develop familiarity with issues certain populations of students may face (non-traditional students, students of color, first generation college students, returning athletes) and incorporate this perspective into developmental advising approaches.
o. Treat each student as an individual, understanding that each student’s path to degree attainment may be different.
p. Assist students on academic probation to improve GPA and overcome academic difficulties.
q. Contribute to ongoing development of CSU Online first year seminar, improving course materials, and analyzing student data.
r. Process documents related to graduation, overrides, exceptions, appeals, and other advising related issues.
s. special population advising and retention strategies

Application Process

Apply here:

Institution Information

Colorado State University: CSU Online: Fort Collins, CO *This is not a fully remote position; applicants must live close enough to Fort Collins to commute to campus to work multiple times per week.

Additional Information

For more than 50 years, CSU Extended Campus, an enterprise division of Colorado State University and which includes CSU Online, has been delivering online and distance programs developed at the flagship research campus in Fort Collins, Colorado. CSU Extended Campus provides affordable access to a high-quality education from wherever students call home around the nation and world, on a schedule that fits their lives. CSU’s distance students receive the same education, learn from the same faculty, and earn the same regionally accredited degree as students on the Fort Collins campus. CSU Extended Campus offers more than 50 undergraduate and graduate degrees and 35 for-credit certificate programs, delivered online and at locations across Colorado, as well as hundreds of professional education noncredit courses, digital badge programs, and open lifelong learning courses.

Contact Information

Amy Quinn-Sparks Manager of Advising and Support


Required Qualifications

Master’s degree from an accredited institution in the area of Higher Education Leadership, Student Affairs Administration, Management, Business or a related field plus at least three years of experience in higher education working directly with students as an academic advisor in a higher education setting. OR Bachelor’s degree from an accredited institution in the area of Higher Education Leadership, Student Affairs Administration, Management, Business or a related field plus at least five years of experience in higher education working directly with students as an academic advisor in a higher education setting. Demonstrated experience with adult, non-traditional or online student audiences including advising, teaching and working with students as they progress through admission, enrollment, or degree-completion processes.

Preferred Qualifications

Five years or more experience in higher education working directly with students in an advisory/student service capacity. One year or more of experience working directly with online students in a higher education environment. Experience using customer relationship management (CRM) systems such as Salesforce or Microsoft CRM within a higher education environment. Experience with university student information systems and course management systems such as Banner (SunGard systems). Strong analytical skills demonstrated through use of digital information to track data and extract meaning. Experience using technology to create a personal connection with students or customers at a distance to assist in solving problems, maintain relationships and motivate students to take action. Demonstrated ability to do detailed work, prioritize multiple tasks, and meet deadlines. Excellent communication skills, both written and verbal, including demonstrated ability to guide new and continuing students through advising processes while utilizing professional expertise in contemporary advising and student success theories.