Job Positions

Academic Counselor / Job #505496

Categories: Pacific Region 9


Undergraduate Advising Center, in the Division of Undergraduate Education and Academic Planning (DUEAP)


San Francisco State University

Date Posted:

Oct 19 2021 11:55AM

Close Date:

Dec 19 2021

Position Description

San Francisco State University has long-standing commitments to teaching, learning and social justice. Individuals interested in advancing the University’s strategic plan are strongly encouraged to apply. The Division of Undergraduate Education and Academic Planning is comprised of several units, all of which hold the students we serve at the heart of our institutional mission. One of these units is the Undergraduate Advising Center(UAC), which primarily focuses on two student populations. It provides comprehensive academic counseling to all first year freshman students to help them achieve their academic, personal and career goals. The UAC also assists undeclared students explore and declare a major, identify their strengths and interests, and helps students overcome academic and personal challenges. Our goal is to encourage self-advocacy, and to promote academic success, graduation, and a lifetime of learning. This position reports directly to the Director of the center and functions under general supervision. The Academic Counselor is responsible for providing consistent, accurate, complex, academic counseling services to a cohort of undergraduate students. Working independently, the counselor will provide individual and group counseling that requires the use of counseling techniques to facilitate major and career exploration, evaluate academic interests, and set goals to facilitate student success, persistence and degree completion in a timely manner. In addition, the incumbent will independently lead, develop, plan, implement and evaluate Undergraduate Advising Center projects.


Academic Counseling:
- Counsel undeclared students who are exploring major options; in a one-to-one or group setting, provide academic, personal and career exploration and planning; set goals to ensure acceptance to desired major within 60 units/two-academic years.
- Independently coordinate and deliver academic advising to an assigned group of students each year; develop action plan for success based on the unique needs of each student; monitor and assess student progress in achieving their path to success and make adjustments to their path based on the progress and changing needs of the student; identify current and potential challenges (e.g. adjustment to college, time-management) and counsel students through complex academic/personal challenges; make appropriate referrals to campus resources.
- Resolve complex advising-related situations by applying in-depth knowledge of academic policy and recommending an appropriate course of action to students; serve as an advising expert for faculty and staff who need assistance resolving complicated advising issues.
- Use available technology to implement predictive analytics to provide proactive targeted student support.
- Provide academic counseling to students individually and in groups at New Student Orientation.
- Design and deliver general education/registration workshops for incoming students.
- Provide academic counseling to undergraduate students on general education, graduation requirements other related policies and procedures.

Project Coordination & Training:
- Lead, develop, plan, implement and evaluate an Undergraduate Advising Center project(s).
- Assist in development of different components to support the first year freshman support efforts (ie. Outreach technologies, communications standardization, workshop development, outreach best practices, etc.)
- Plan, develop and lead topics to train new staff hires and support seasoned advisors.
- Supervise a graduate intern, providing training support and professional development. Other duties as assigned

At All Times:
- Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D)
- Demonstrate safe work practices for oneself, others and the office environment.

Application Process

For the complete job description and qualifications, please go to SF State’s online job posting: Position open until filled.

Institution Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Additional Information

Environmental/Physical/Special Regular work hours are 8am – 5pm, Monday through Friday. Ability to work occasional weekend hours and evening hours. Regular attendance is considered an essential job function; the inability to meet attendance requirement may preclude the employee from retaining employment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with requirements set forth in CSU Executive Order 1083 as a condition of employment.

Contact Information

To apply through San Francisco State University's website: Position open until filled.


Required Qualifications

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

This position requires thorough knowledge of principles of individual and group behavior and general knowledge of:
- Principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned.
- Individual counseling techniques.
- The organizational procedures and activities of the specific campus to which the position is assigned or the ability to rapidly acquire such knowledge.
- Working knowledge of student services programs outside the program to which immediately assigned.

This position requires the ability to:
- Ability to analyze complex situations accurately and adopt effective courses of action.
- Advise students individually and in groups on complex student-related matters.
- Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
- Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
- Establish and maintain cooperative working relationships with a variety of individuals.
- Carry out a variety of professionally complex assignments without detailed instructions.

Preferred Qualifications

Master’s degree from an accredited college or university in counseling or related-field and 3 years of student services experience after completion of graduate degree.

Knowledge and Abilities:
- Assist undeclared students in major exploration and provide academic, personal and career planning and goal setting.
- Provide information on California State University and San Francisco State University policies and procedures.
- Effectively lead small and large advising workshops for college students from diverse cultural, ethnic, socioeconomic, academic, sexual orientation and disability backgrounds.
- Lead, develop, implement and evaluate an advising related project.
- Use PeopleSoft/Campus Solutions, Box, Google Drive, Microsoft Office Suite,, social media and online resources related to academic counseling.
- Create and edit webpages in Drupal.

Core Competencies – embody the following competencies:
- Bias toward collaboration and teamwork.
- Effective oral, written and nonverbal communication skills.
- Customer/Client Focus with an emphasis in problem solving and resolution.
- Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
- Diversity and inclusion.