Job Positions

Academic Planning Coordinator

Categories: Northeast Region 1


Division of Extended Learning


SUNY Oswego

Date Posted:

Sep 27 2021 9:40AM

Close Date:

Nov 27 2021

Position Description

The Academic Planning Coordinator (APC) is responsible for providing academic advising, expediting academic services and recruiting adult and non-traditional students enrolled in online, Syracuse based and Oswego based credit bearing degree and micro credential programs designed for adult and nontraditional students at SUNY Oswego. The APC consults with faculty, and sometimes businesses, to align micro credential program design, scheduling, and outcomes with industry need for skills and competencies. In collaboration with faculty, the APC advises on the development, offering and revision of credit and non-credit micro credentials via online, blended, web-enhanced and in person instruction and remains current with emerging trends in the micro credential field, while working closely with the Dean to ensure campus-wide collaboration in design, launch and implementation of micro credential programs. The Academic Planning Coordinator (APC) assists students in identifying and understanding issues and procedures related to their educational objectives while taking classes. The APC cultivates strong relationships with inquiries, applicants, students and internal partners such as faculty, department chairs, as well as Extended Learning, Admissions, Registrar, Student Accounts, and Communication & Marketing staff, to provide excellent customer service and communication regarding academic supports for adult and non-traditional students. As the student's liaison, the APC educates students about policies, procedures and requirements to ensure students clearly understand them and have the support needed to succeed. The APC focuses on cultivating student development and empowering students to persist via individualized engagement and course planning.
Posting Date: September 13, 2021
Review Date: Review of applications will begin immediately and will continue until the position is filled.


Responsibilities also include:
*Actively recruit students into academic programs by creating presentations, electronic, print and web materials, customizing and utilizing customer relationship management software and cultivating close working relationships with academic departments, faculty and other staff to establish a comprehensive support network for students.
*Supports non-traditional students by leading and organizing events that engage students in academic and social supports, facilitates registration and appropriate access for course enrollment and takes steps to ensure student retention and success.
*Assist with marketing and recruitment via print, electronic and in-person efforts.
*Evaluate program applicants using the CRM, working collaboratively with Admissions Department.
*Provide advisement to students on class selection, course planning, course load, academic policies and procedures, academic standing, degree requirements and other academic matters to facilitate timely degree completion and student success.
*Maintain current knowledge of courses offered, major requirements, general education and graduation requirements, procedures, rules and regulations and other student services.
*Coordinates the administrative approach and reporting components of micro credential programs, including logistics of in person classes, scheduling, tracking/reporting data, awarding electronic badges and facilitating payment.
*Communicate with students in a culturally inclusive and competent manner.
*Facilitate appropriate referrals to other departments and campus resources including but not limited to student accounts, career services, tutoring and other academic departments.
*Thoroughly document all student engagement and communications within the CRM.
*Prepares surveys, reports and assessments to ensure effectiveness.
*Assist and participate in the development of support services, procedures and practices, which enhance student retention and success.
*Assist and participate in the formation and implementation of organizational goals and objectives.

Application Process

To Apply, submit electronically by clicking on the APPLY NOW button in the job posting. View the job posting and application link at:
*Cover letter addressing qualifications
*A separate statement addressing how your commitment to the colleges values of diversity, equity and inclusion of underserved populations has been demonstrated in your career experience, professional development or community service (job roles, certification, volunteer work, etc.)
*Copy of unofficial (or copy of official) transcript for required degree showing date conferred or program in progress
*Contact information for 3 professional references, with at least one reference being a current or former manager (please note - only the 3 references listed in your Interview Exchange application file can be considered and contacted) You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page.

Institution Information

Founded in 1861, SUNY Oswego is a public comprehensive university located in Central New York on the beautiful shores of Lake Ontario, 45 minutes from Syracuse. One of 13 comprehensive colleges in the 64-campus State University of New York (SUNY) system, SUNY Oswego is recognized nationally for its academic quality, focus on student success outcomes, and the growing diversity of its student body. Ranked in the Top Ten among public master's-level universities in the 2021 "Top Regional Universities in the North" by U.S. News and World Report, SUNY Oswego is also recognized among Princeton Review's Best Regional Colleges in the Northeast - an honor bestowed on the college every year since 2003. Inspired by a shared commitment to excellence and the desire to transcend traditional higher education boundaries, SUNY Oswego provides a transformative experience to about 8,000 undergraduate and graduate students. The college offers preeminent academic programs in the arts and sciences, business, communications, and teacher education, and its success is built on providing students outstanding educational experiences with attention to a liberal arts and sciences foundation, practical applications, interdisciplinary approaches, independent scholarly and creative work, and skills for living in multicultural and global communities.

Additional Information

Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students. We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. View our full non-discrimination policy online at: In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986. Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing

Contact Information

If you have any questions about the position, please e-mail: Julie Pretzat, Search Chair at The Interview Exchange system requires all application documents listed under "To Apply Submit" be uploaded before you can submit your application for consideration. Official transcripts and successful completion of a criminal background check will be required prior to appointment. Files must be complete to be considered. Visa sponsorship not available for this position.


Required Qualifications

*Master's degree by time of appointment
*3 years professional work experience
*Excellent interpersonal, public speaking and written communication skills
*Strong project management, promotion, event planning and organizational skills
*Strong analytical skills to assess and evaluate student needs
*Ability to provide holistic approaches to advising, leveraging multiple support resources and referral mechanisms promoting retention
*Dependability and a flexible schedule allowing for some pre-scheduled evening and weekend work
*Positive problem-solving attitude
*Demonstrated excellence in customer service
*Clearly articulated commitment to diversity and inclusion of underserved populations

Preferred Qualifications

 *Master's degree in Adult Learning, Higher Education Administration, Counselling, Student Personnel Services, Business Administration, Instructional Design, Communication or related field
*Higher Education work experience
*Prior experience offering academic advising
*Prior experience recruiting higher education students
*Prior experience using a customer relationship management system (CRM) in a higher education setting
*Prior experience using the student information system (SIS), degree planning software and student retention systems
*Knowledge of principles of best practice related to recruitment, advising, retention and success of adult and non-traditional students
*Demonstrated work in diversity and inclusion issues, reflective of SUNY Oswego's student population, through professional activity, community service, or professional development
*Previous experience teaching or learning online via online courses, hybrid courses or blended programs
*Prior experience in educational program development, particularly micro credentials
*Experience managing program logistics and operations