Job Positions

Academic Success Advising Coordinator 67758BR

Categories: Rocky Mountain Region 10


Student Success Hub, College of Health Solutions


Arizona State University

Date Posted:

May 14 2021 10:41AM

Close Date:

June 14 2021

Position Description

The College of Health Solutions is committed to supporting the success of our students during their time at ASU and beyond. We believe that a strong advising relationship is key to helping students navigate appropriate course selection, utilize university resources, and guide them on the academic path that will prepare them to reach their career goals. We are searching for an advisor that has experience in academic advising, is committed to serving a diverse student body, is collaborative and a creative problem solver. Successful applicants will have experience and interest in working with students and a desire to be a contributor on a team that believes in hard work and the university mission. Under general supervision, this adviser will be a key contributor to increasing student retention and graduation university-wide by supporting students in making timely progress toward a degree through a range of counseling and support strategies.


Proactively monitor student academic performance, addresses, responds to, and works to resolve student concerns, questions, or issues and collaborates closely with students. Identifies all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills. Provides individual and group academic advising and/or interacts with students in support of academic success. Works closely and collaboratively with students, faculty, and staff to support academic success. May act as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities/workshops. Manages escalated issues from both internal and external constituencies. Demonstrates mastery of conflict resolution principles and techniques. Acts as a leader to coordinate academic success programs or advising policy development and implementation. Utilizes and demonstrates fluency with a wide range of relevant and appropriate software, student development theory, and retention focused strategies. Prepares detailed documents, proposals, reports, and provides analysis of data for identification of trends. Adeptly uses multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems). Actively shares and responds to feedback and insight regarding technology systems and their daily use, demonstrating leadership to staff and student employees. Maintains an openness to new tools utilized across the University to aid in student success and service excellence. Leads staff in implementing new tools. Escalates/redirects urgent or conflicting requests after attempting resolution. May seek to resolve complex issues and takes the lead on projects built around student support. Applies collaborative approaches and strategies to devise solutions for student requests and clearly develops and conveys the nuances of outcomes verbally and in writing. Navigates complex environments with evolving priorities and communication plans, establishes and maintains effective professional working relationships. Works as a university agent in ensuring ongoing satisfaction for students with their program and successful progress to completion using a variety of university data and programmatic direction as well as provides follow up.. Possesses a clear and holistic understanding of the unit goals of the college and/or departmental processes and expectations to help drive unit initiatives. Collaborates with leadership to provide solutions associated with specific programs or projects. May supervise/support Academic Success Advisors or student workers in the successful execution of their duties. This may include hiring, training, mentoring, development and/or managing performance for direct and/or indirect reports. Coordinates a program, portion of a large program, a group of activities and functions, or a project within a department or college directed to the retention and success of the student population. This may include conducting or completing assessment, evaluation, timelines, goals, and budget of the program. Ability to manage projects by engaging peers and/or students to complete project goals. Engages understanding of advising theories and practices for effective delivery of services. Acts as college/department liaison to internal and external constituents on issues related to academic success. May act as an instructor or course resource for faculty. Other duties as assigned.

Application Process

Application deadline is 3:00PM Arizona time on the date indicated. Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. ASU does not pay for travel expenses associated with interviews, unless otherwise indicated. Only electronic applications are accepted for this position.

Institution Information

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Additional Information

Employment Verification Statement ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Contact Information

Elaine Rostad


Required Qualifications

Master’s degree in a related field and two (2) years or more of the following: advising or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in Academic Success Advising Coordinator retention, graduation, and academic planning; Or, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Preferred Qualifications

Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies. Experience with student information systems such as PeopleSoft and DARs. Experience with case management software such as Salesforce. Experience in directing and providing support to undergraduate students enrolled at the university. Experience in problem solving skills, adept at navigating complex environments with evolving priorities and communication plans. Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties. Experience in utilizing knowledge of subject area(s) to identify solutions to issues; escalates urgent/conflicting requests. Experience in rapidly mastering the essential new technology, practices, policies and methods. Experience in preparing detailed documents, proposals, reports, and/or related materials. Experience in providing analysis of data for identification of trends. Experience in developing, evaluating and administering advising policies and procedures. Demonstrated knowledge of Microsoft Office Suite and comfortable working in an environment focused on continuous improvement and innovation. Experience in problem solving, and taking initiative and setting priorities, while being flexible. Experience in developing action plans to meet goals; establishes milestones and timetables. Experience in documenting activities and tracking progress. Experience in leading by example in communicating, participating and encouraging support of the institution's sustainability programs. Experience in demonstrating sensitivity to needs of a diverse student population. Experience in working collaboratively with a broad and diverse range of colleagues, constituents and students.