Job Positions

Academic Success Advisor

Categories: Rocky Mountain Region 10


College of Liberal Arts and Sciences


Arizona State University

Date Posted:

May 28 2021 4:57PM

Close Date:

June 14 2021

Position Description

The College of Liberal Arts and Sciences Dean’s Office is seeking an enthusiastic Academic Success Advisor to join our team in the Armstrong Hall Student Services Hub. The Armstrong Hall Student Services Hub provides first-year and new transfer student academic advising, programs to enhance student engagement, and career readiness services in one centralized location. Under the supervision of a Director of Academic Services, the Academic Success Advisor is primarily responsible for developing relationships with a cohort of first-year students. The Academic Success Advisor supports student success efforts for their assigned cohort of first-year students utilizing a range of in-person and virtual methods including individual advising meetings (in-person, phone, and zoom), email, and first-year seminar course instruction. Other responsibilities include conducting initial advising for incoming first-year and transfer students.


Provide personalized, intentional, and holistic advising support to new and first-year students to ensure successful transition to ASU and ongoing success as a student. Teach multiple sections of a first-year student success course and provide associated academic advising support to those students. Provide guidance and advice to students related to degree progression and completion, including but not limited to: exploring other majors, minors and certificates, extracurricular activities, study abroad programs, research, and internships. Connect students with appropriate resources including, but not limited to: tutoring, coaching, counseling, and career services. Work collaboratively with academic units and university offices services to provide individualized and timely student support and follow-up. Identify challenges facing students, and offer appropriate support, and outreach to students who are experiencing challenges in multiple facets of their university experience. Monitor first-year student academic progress through a variety of reporting tools including eAdvisor, DARS, and Salesforce. Provide initial welcome and course registration support for new transfer students.

Application Process

Apply through Arizona State University human resources job search website: Click on Non-ASU employees and search by job code 68265BR. Application deadline is 3:00PM Arizona time on the date indicated. Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. ASU does not pay for travel expenses associated with interviews, unless otherwise indicated. Only electronic applications are accepted for this position.

Institution Information

The College of Liberal Arts and Sciences is the largest college at ASU and is organized in a divisional structure comprised of Humanities, Natural Sciences, and Social Sciences. The atmosphere is collegial, priorities are fluid and demands for assistance come from many directions. This position provides an opportunity to exercise initiative, work with very diverse populations and enhance leadership skills. The College offers the greatest choice and diversity of studies of any school at Arizona State University, the largest public university in the United States. In addition to top academic programs, award-winning faculty, and state-of-the-art lab and research facilities, The College offers unique opportunities to explore a vast spectrum of academic disciplines - from science and math to languages and philosophy - that few other colleges and universities can provide. With 12 schools, seven departments, three programs, 90 majors, 131 graduate degrees, and 40 world-class research centers and one-of-a-kind institutes, The College is redefining liberal arts and sciences education for the 21st century.

Additional Information

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Contact Information

Sandra Voller


Required Qualifications

Bachelor’s degree AND one (1) year or more previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Preferred Qualifications

Evidence of a Master's Degree. Experience teaching coursework or leading workshops for students in the university environment. Experience demonstrating sensitivity to needs of a diverse student population. Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies. Experience in applying the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes. Experience in the use of internet-based research tools, Google Suite, and Microsoft Office computer applications. Experience using student information systems such as PeopleSoft, Salesforce, and DARS. Experience in rapidly adapting and effectively utilizing new technology, practices, policies and methods. Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration , faculty and other interested parties. Experience in working effectively in an environment subject to quickly changing priorities. Evidence of effective communication skills. Experience in interpreting student needs and determining when referral to other University resources is appropriate. Demonstrated knowledge of ASU academic structure and organization. Demonstrated knowledge of academic programs, colleges, and departments university-wide.