Job Positions

Academic Success Coach (19329BR)

Categories: South Central Region 7


College of Liberal Arts & Sciences, Office of Online Programs


University of Kansas

Date Posted:

Jun 8 2021 11:49AM

Close Date:

Jun 20 2021

Position Description

The College Online Programs office reports to the Dean’s office of the College of Liberal Arts & Sciences. The College Online is responsible for marketing and recruitment of prospective online students, as well as working directly with academic departments to build and maintain online courses and programs. The College Online uses a student success coaching model of advising, and is responsible for advising and coaching all online program students. The Academic Success Coach for the College Online reports to the Assistant Director of the College Online programs. The Academic Success Coach works with prospective and current students in the College Online programs. College Online students come from a variety of backgrounds and are typically transfer students, readmitted KU students, or on-campus KU students switching to online. While the College Online does offer programs exclusively online, including online student success services, our program strives to mirror the traditional KU experience, offering online student success services to guide students with integrity on the program best fit for their goals. Academic Success Coaches have a close working relationship with their College Online students in order to best advise them on enrollment and enhanced learning experiences that are balanced with the students’ other responsibilities. The Academic Success Coach works closely with the faculty of online courses to better understand the curriculum and course design which helps guide their students. They use student success tools and their knowledge of a student’s obligations to proactively support each student and help them make degree progress. They also connect with advising colleagues across campus as well as community college partners to build pathways for students. This position works with students in a variety of formats, but the majority of communication occurs over email making written communication skills imperative. This is a hybrid position that requires some in-person contact on the Lawrence campus but most work can be done remotely. The Academic Success Coach conducts their work from a social justice perspective to ensure equity in their outreach and support to students to continue building a more diverse KU where post-traditional students can thrive. They work collaboratively with their colleagues in the College and across campus, as well as independently.


75% Academic Success Coaching for the College Online
Outreach to prospective College Online student inquiries, which involves explaining the program, learning about the student’s goals, and determining if our programs will be a good fit.
Conduct tentative transfer credit evaluations for prospective students using the Credit Transfer website, and through communication with the transfer credit team in KU Admissions.
Review applicants for admission to the College Online and on-board new students to the program.
Work with new and continuing students to understand their goals, and also their current responsibilities to help best advise them into classes.
Generate degree plans that are flexible and represent how best to utilize 8-week courses, and demonstrate time toward degree depending on how the student plans to progress through coursework.
Conduct proactive outreach to all students in the advisors cohort and help students navigate challenges to prevent dropping and withdrawals.
Provide personalized and empathetic support to students as needed.
Answer emails and phone calls from prospective and current students with a 24-48 hour turnaround when possible.

15% Transfer Student Outreach
Provide support for the transfer credit team in KU Admissions as needed.
Create transfer guides for common transfer pathways to the College Online.
Liaise with key partners at local and regional community colleges to ensure they are aware of the College Online programs, and ensure our materials are helping their students choose KU’s online programs.

10% Participation on the College Outreach & Online Programs team
Provide guidance to the Director and Assistant Director of the College Online on outreach and support services provided to the students our office serves.
Serve on university committees where the College Online needs representation.
Other duties as assigned.

Application Process

Submit online application and attach a resume, cover letter addressing the required and preferred qualifications for the position, and contact information for three professional references. The position listing can be found here:

Institution Information

University of Kansas
1450 Jayhawk Blvd.
Lawrence, KS 66045

Additional Information

Application review begins on June 21, 2021 with an expected start date of July 26, 2021

Contact Information

Samantha Montague


Required Qualifications

Position Requirements
This is a hybrid position that requires some in-person contact on the Lawrence campus but most work can be done remotely. Required Qualifications Bachelor’s with minimum of three years of experiences OR Master’s with minimum of one year of experience with relevant student program development, organization, implementation, evaluation, academic advising, coaching, admissions or student success in an institution of higher education. Demonstrated dedication to providing support and guidance to others, and ability to connect with others through strong interpersonal communications skills, as evidenced by letter of application and information from references. Experience with transcript evaluation, application processing, and/or student information systems as evidenced by application materials. Effective written communication skills as evidenced by application materials. Ability to work and make decisions independently while equally being able to work in teams and collaborate, as demonstrated by application materials. Demonstrated passion for education and ensuring equity and inclusion in education as evidenced by application materials.

Preferred Qualifications

Demonstrated experience working with adult, transfer, or online students in a higher education setting. Previous experience with PeopleSoft or related student information systems. Previous experience with CRM (constituent/customer relationship management) systems. Demonstrated work experience with student records and compliance with the Family Educational Rights and Privacy Act (FERPA). Demonstrated skills in inter-institutional collaborative projects or relationship development.