Job Positions

Academic Support Specialist

Categories: Northeast Region 1


Freshmen & Transfer Students, Enrollment Management


Western New England University

Date Posted:

Jul 10 2019 10:00PM

Close Date:


Position Description

Reporting to the Assistant Director for Student Success Initiatives, the Academic Support Specialist principally serves to provide outreach and support for first and second year students. Recognizing the link between the academic and personal lives of students, proactive response is expected for students believed to be at risk resulting from academic, social and personal concerns.


This position works in collaboration with faculty, faculty advisors, student disability services staff, athletics and colleagues in student affairs, principally in residence life and counseling services, in addition to administrative staff in the Office of First Year Students and Students in Transition and Academic Success Center. Providing support for students proactively, while also working directly with students who have experienced challenges transitioning to the University environment, the Academic Support Specialist provides transitional support from a developmental advising approach, assists with the course registration process at Summer Orientation and Registration, promotes exploration of various major and career options, and works to improve academic preparation and study strategies for students who experience transitional challenges. Additional areas of responsibility also include supporting the instructional pedagogy of First Year Seminar, leading all early advisory interventions, academic progress monitoring, college success coaching and other functions of the Office of First Year Students and Students in Transition, including but not limited to, educational technology and parent relations. Salary is competitive.

Application Process

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Institution Information

Celebrating its Centennial in the year 2019, Western New England University is a private, independent, coeducational institution founded in 1919. Located on an attractive 215-acre suburban campus in Springfield, Massachusetts, Western New England University serves 3,900 students, including more than 2,600 full-time undergraduate students. Undergraduate, graduate, and professional programs are offered through Colleges of Arts and Sciences, Business, Engineering, and Pharmacy, and School of Law. Western New England University is an Equal Opportunity Employer. We welcome candidates whose background may contribute to the further diversification of our community.

Contact Information

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Required Qualifications

Bachelor’s degree and relevant experience in advising or academic support in a college setting is required, Master’s degree in higher education, student personnel counseling or traditional academic discipline is preferred. Proven evidence of ability to establish productive relationships with students is a necessity.

Preferred Qualifications

Experience with use of technology is helpful as well as the demonstrated ability to communicate well orally and in writing and work in a collaborative environment.