Job Positions

Assistant Director, Graduate Student Services/66876BR

Categories: Rocky Mountain Region 10


Mary Lou Fulton Teachers College, Office of Student Services


Arizona State University

Date Posted:

Apr 8 2021 2:39PM

Close Date:

Apr 26 2021

Position Description

ASU's Mary Lou Fulton Teachers College Office of Student Services is seeking an innovative, forward thinking, and student-centered individual for the role of Assistant Director, Graduate Student Services. This department is responsible for providing exemplary academic advising and support to students in our master’s degree and graduate certificate programs. Our team advising model focuses on personalized engagement to deliver exceptional service and support for every learner we serve. The Assistant Director is responsible for providing leadership to academic success coordinators and academic success specialists who deliver academic advising support to online graduate students. The Assistant Director will serve as a key contributor to increasing student retention and graduation through planning, organizing and leading academic advising activities with the purpose of promoting academic standards and student success. This position is based at the Tempe campus, with required occasional travel to the West campus. Travel to other campuses may be required as well.


• Supervises Academic Success Coordinators and leads staff in the provision of academic advising, retention, and/or academic program functions to ensure needs of students are met for successful completion of program of study. Includes hiring, training, mentoring and/or managing performance for direct and/or indirect reports.
• Collaborates with other MLFTC academic advising leaders in the supervision and support of academic success coordinators and academic support specialists, including the mentoring, guiding, and development of academic advising teams.
• Provides 1:1 as well as group academic advising, recruitment/retention, and academic success support functions as needed to students to ensure ongoing successful progress to completion of degree program.
• Navigates complex environments with evolving priorities and communication plans, establishes and maintains effective professional working relationships.
• Resolves complex issues and takes the lead on projects built around student support.
• Acts as college/department liaison to internal and external constituents on issues related to academic success.
• Responds to student questions and concerns; works with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to completion.
• Participates in the strategic planning and development process for the department, including the setting of departmental goals and objectives. Socializes, collaborates, and drives the implementation of unit initiatives with a holistic understanding of the unit and college goals.
• Leads and manages projects and/or initiatives aligned with departmental, college, or university priorities related to student success.
• As required, represent college/department as a primary contact at college or university-level meetings, collaborate on cross-unit teams or projects, and act as course instructor/resource for faculty.
• Other duties as assigned.

Application Process

Only electronic applications are accepted for this position.

Institution Information

ASU’s Mary Lou Fulton Teachers College creates knowledge, mobilizes people and takes action to improve education. Nationally recognized as a leading innovator in teacher education and scholarly research, Mary Lou Fulton Teachers College prepares over 6,600 educators annually. MLFTC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy. MLFTC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement. MLFTC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems. MLFTC values our cultural and intellectual diversity and continually strives to foster a welcoming and inclusive environment. We are especially interested in applicants who can strengthen the diversity of the academic community.

Additional Information

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.
• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.
• Consistent direction and feedback is provided to ensure stated goals and objectives are being achieved/met.

Contact Information

Melissa Rudd


Required Qualifications

Master's degree in a related field, AND four (4) years experience in one or more of the following: advising, recruitment/retention, other related student services in a college/university environment, which includes two (2) years of supervisory experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Preferred Qualifications

• At least five (5) years of experience in academic advising as a primary-role advisor, which includes two (2) years of supervision or leadership experience is strongly preferred.
• Demonstrated experience in strategic planning and goal-setting utilizing a data-informed approach to planning and decision-making. Ability to translate and implement strategy into deliverable outcomes.
• Demonstrated experience leading in team-based environments, and the ability to apply the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes.
• Demonstrated skill in developing, promoting, and maintaining advising practices, policies, and procedures that emphasize equity and are inclusive of a diverse student population. Able to regularly monitor assessment as well as build, assess, and evaluate advising efficacy utilizing data and via technology.
• Demonstrated ability to establish and maintain effective working relationships with peers, faculty, students, administration and other interested parties.
• Demonstrated ability to work effectively in an environment subject to quickly changing priorities, and adapt to utilize new technology, practices, policies and methods.
• Demonstrated ability to support a positive organizational culture through motivation, engagement, and by creating a shared sense of accountability and vision.