Job Positions

Dean, Academic Support Services and Director of the Drahmann Advising & Learning Resources Center

Categories: Pacific Region 9


Learning Resources Center


Santa Clara University

Date Posted:

May 13 2020 10:00PM

Close Date:


Position Description

The Dean is responsible for academic monitoring, tutoring and learning assistance programs, development and support of faculty advising, supplemental advising to students in difficulty and returning students, outreach to and academic support for special populations such as students of color and first-generation students, and collaboration with first-year and transfer orientations and the Residential Learning Communities.


• Oversee the Center's ongoing activities related to advising, such as advisor training and advising during new student orientations for first-year and transfer students, and advising outreach in the Residential Learning Communities; serve as liaison to administrators and faculty involved in these programs; engage directly in advising in exceptional circumstances.
• Adjudicate exceptional situations such as students petitioning for exceptions to University policy, students wishing to return after an extended leave of absence, students wishing to complete a second degree, and students who have been disqualified from the University or have a pending disqualification.
• Monitor and support students in difficulty. Lead staff in assessment activities that lead to continual improvement of existing programs.
• Represent the University through active involvement and leadership in regional and national associations.
• Provide leadership, direction, and support to those directly supervised.
• Manage staff hiring and supervision, establish performance goals and expectations and provide performance evaluations.
• Meet individually and collectively with Center staff to provide supervision of their separate activities and coordination of broader Center programs.
• Work with individual staff to support their professional development plans in support of the Center's activities directed toward student success. Actively and collaboratively lead to create a positive work environment that promotes respect, compassion, and growth.
• Prepare and submit annual budget plans for the Drahmann Center.
• Analyze short and long-term financial needs.
• Collaborate with the Associate Provost for Faculty Development to incorporate advisor training into the calendar of faculty development programs.
• Collaborate with the Associate Vice Provost for Undergraduate Studies and Faculty Directors of the Residential Learning Communities to incorporate advising and learning resources into the RLCs as appropriate.
• Collaborate with the Offices for Student Life and Multicultural Learning and the LEAD Scholars Program in projects supporting special student populations such as students of color and first-generation students.
• Maintain communication with the Associate Athletic Director for Academics and Student Services to keep abreast of the latest NCAA compliance modifications and updates.
• Collaborate with the Director of the Undergraduate Core Curriculum to clarify issues related to Core academic requirements and to update information concerning the undergraduate Core Curriculum.
• Coordinate the regular updating and revision of the Undergraduate Bulletin.
• Participate in the review, revision and administration of academic policies and procedures.
• Maintain and develop communication and collaboration with the deans and directors of other programs such as Counseling and Psychological Services, Career Center, Office of Student Life, Center for Student Involvement to form an integrated network of support services that address a wide spectrum of student needs and help students to integrate their personal, academic, and career goals.
• Foster communication between academic departments and the Center to involve faculty in the design and implementation of programs to support success for all students.
• Provide supervision for Pre-Health Advising and Pre-Law Advising.
• Provide direction for the development of a longitudinal system of reporting on the results of quarterly queries on students in academic difficulty withdrawals, dean's lists, and so on.
• Monitor the results of Institutional Research surveys such as the NSSE Survey and the Senior Survey as these relate to functions of the Drahmann Center and take such actions as may be indicated by the results of these surveys.

Application Process

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Institution Information

Santa Clara University is a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees. Distinguished by the highest retention rate and ranked second among all master's universities in the West by U.S. News and World Report, Santa Clara University is California's oldest operating institution of higher-education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.

Additional Information


Contact Information

Human Resources


Required Qualifications

• Master's Degree required. Ph.D. or other terminal degree in student affairs, higher education administration or an academic discipline preferred;
• 6+ years experience (or the equivalent) in a university setting with some direct advising- related experience required; • Prior leadership experience with direct supervision of an experienced, professional staff Interpersonal and organizational skills sufficient to manage a full-time staff;
• Knowledge of NCAA rules that impact student athlete eligibility is desired;
• Demonstrated ability to manage multiple tasks and exercise sound judgment;
• Excellent written and oral communication skills;
• Computer skills including word processing, e-mail, and familiarity with or ability to learn applications that support advising such as PeopleSoft; excel, workday, zoom, simplicity/insight
• Proven ability to provide leadership for a Center that interacts effectively with diverse students, faculty, staff, and administration; Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of community, diversity, and service to others;

Preferred Qualifications

See Job Description