The Deputy Registrar will manage the day-to-day operations and supervision of colleagues under the guidance of the University Registrar. The Deputy Registrar provides leadership and coordination for institutional operations, academic enrollment and compliance, record management and retention, licensing, verification and graduate support services and registrar strategic initiatives. This position reports to the University Registrar. This is a hands-on position requiring a combination of project management; documenting and implementing best institutional practices; team facilitation and systems analysis. The position works with a variety of institutional stakeholders which can include academic deans, department chairs, and other faculty. This position leads and participates in departmental and University-wide efforts at multiple campuses to continuously improve processes and services in support of the University’s goals and initiatives to provide the best possible constituent service experience, especially those related to academic and administrative units. In addition to working with the Office of the University Registrar colleagues in both New York and Grenada, works closely with Marketing, Recruitment and Enrollment Operations (MREO), Financial Aid, Clinical Studies, Information Technology, Compliance, Dean of Students, and Institutional Leadership.
Supervise staff and operations within diverse areas of the operation to include:
Academic Enrollment and Compliance, Records Management, Campus Operations and Initiatives and Licensing, Verification and Graduate Support Services.
Leads a diverse group of managers and colleagues within the OUR team which include:
Academic Enrollment and Compliance – responsible for the coordination of all student statuses and credentials which are entered, updated, maintained, and reported in compliance with University and the US Department of Education regulations across all University programs
Records Management: responsible for coordination of records management and ensure that all student/graduate records are scanned and filed appropriately in addition to the student record retention and disposal policy. Campus Operations and Initiatives: responsible for coordination of university policies, publications that include student manual and catalogs, university academic calendars and examination/registration schedules.
Licensing, Verification and Graduate Support – responsible for the coordination of student paperwork to state medical boards to ensure all licensure and credentialing questions are answered and tracked and submitted timely. Additionally, responsible for the coordination of all ECFMG and USMLE processing for SOM students. Works in tandem with the Senior Associate Registrar, Institutional Operations on all registration, degree audits, transcript services, commencement activities, academic services, and end of term processing for all institutions. Works proactively with the University Registrar, Associate Registrars, Assistant Registrars, central departments, academic units, and University leadership on changes to business processes; and leads and participates in regular meetings with campus constituents to determine scheduling practices Serves as a back-up to complete and process SSCR and serves as a final check before SSCR is submitted. Work closely with the Associate Registrar, Academic Enrollment and Compliance to ensure SSCR is submitted at least 24 hours prior to the deadline. Work closely with the Senior Associate Registrar, Reporting and Systems and the Business Intelligence (BI) team to create and maintain daily, weekly, monthly reports Has knowledge and understanding of University academic policies and curriculum and implement them by communicating them effectively and working creatively to help students achieve their goals without violating policies. Ensures that business processes are well documented, and that team members and functional users have the system training and resources needed to complete their job functions in the tools (and to use student and course data in their decision making) In conjunction with the University Registrar, manage strategic planning for the Office of the University Registrar. In conjunction with the University Registrar and Senior Associate Registrar for Reporting and Systems, works on developing dashboards for OUR projects, policies, and processes. Manage strategic implementation, standardization and rationalize the delivery of student academic enterprise-wide policies and systems that services to the larger university community Provides information and support to the Office of Marketing, Recruitment and Enrollment Operations (MREO) and individual institutions in preparation for the commencement ceremony. Collaborates with the University Registrar, Associate, and Assistant Registrars to realign work between departmental teams to support the University’s operational excellence and strategic planning goals Monitors performance and individual development of all staff; and addresses training needs and provides career development opportunities such as workshops, seminars, and training programs; and sets the vision for the scheduling team, including the reorganization/reassignment of duties and work, and streamlines processes wherever possible. Provides support and direction to campuses, serves on various committees, and assists the University Registrar with additional tasks as directed. Other duties as assigned.
Apply directly on our career site: https://sgu.csod.com/ux/ats/careersite/7/home?c=sgu
University Support Services LLC (USS) is the North American correspondent for St. George's University (SGU), a leading center of international medical education, drawing students and faculty from 140 countries to the island of Grenada, in the West Indies. SGU has helped change lives through its more than 21,000 alumni, which include physicians, veterinarians, scientists, and public health and business professionals across the world. USS is a Delaware limited liability company located in Great River, New York providing administrative services and functional support to SGU.
USS is an affiliate of St. George's University
Elizabeth Avolio firstname.lastname@example.org
Bachelor's degree and 5-7 years of experience in a student services office with an in-depth understanding of registrar practices/administration. Masters’ degree preferred. An equivalent combination of education and experience from which comparable knowledge, skills and abilities have been achieved may be considered
Supervisory experience required
Strong leadership and administrative skills managing strategic and operational aspects of registrar processes including, but not limited to strategic planning, personnel, budget and fiscal management, web-based technology enhancement, and continuous improvement assessment of the unit’s operations in all areas
Strong analytical and problem-solving skills, including the ability to identify, consult, and resolve issues that impact institutional needs and priorities and the ability to utilize data and data tools to make sound decisions and foster improvement.
Visionary, creative, and innovative leadership style, with an open mindset and the willingness to (re)evaluate and rethink processes and procedures.
Excellent organizational and administrative skills are essential along with the ability to effectively communicate to various constituencies.
Experience managing high visibility projects with multiple university constituents and external constituents
Ability to manage long term, high visibility projects with attention to detail and excellent communication with high level constituents and management of complex technical issues with technical teams as needed
Ability to lead effectively and work independently while always maintaining close contact with the University Registrar
Experience with Banner, Salesforce, SQL report development, and MS Project Management Software preferred
Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and the ability to learn new software programs.
Knowledge of FERPA.
Knowledge of student information systems, preferably Banner.
Essential Knowledge, Skills & Abilities
Excellent interpersonal, organizational and communication skills. Ability to work with a diverse population. Commitment to teamwork. Ability to collaborate effectively with university departments and cross-functional teams. Strong computer skills. Excellent organizational, analytical, and administrative skills are essential along with the ability to effectively communicate to various constituencies. Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and the ability to learn new software programs. Familiarity with Registrar best practices related to degree auditing and other records and registration policies and procedures. Exceptional customer service skills and ability to advise and counsel students Ability to maintain a high level of accuracy and attention to detail Ability to handle complex and highly sensitive materials and to foster a culture of confidentiality throughout the office Excellent oral and written English communication skills; including active listening skills