Job Positions

Director, Undergraduate Advising Center/ Job #505086

Categories: Pacific Region 9


Undergraduate Advising Center


San Francisco State University

Date Posted:

Oct 5 2021 10:56AM

Close Date:

Dec 5 2021

Position Description

Under the general direction of the Associate Dean of Undergraduate Education, the Director of the Undergraduate Advising Center (UAC) is responsible to manage and strategically lead the UAC at San Francisco State University. The center is a unit within the Division of Undergraduate Education and Academic Planning (DUEAP). DUEAP is comprised of several units that collaborate to serve students and enhance learning. The Director of the UAC works closely with DUEAP’s leadership to deliver a quality advising experience for SF State students. The center provides comprehensive academic counseling to help first-year freshmen and undeclared students achieve their academic, personal and career goals. The center is responsible for holistically and proactively advising all first-year freshmen and undeclared students, including but not limited to exploring and declaring majors, identifying their strengths and interests, and overcoming academic and personal challenges. In addition, the center helps students understand SF State’s graduation requirements and university policies and procedures. The center encourages self-advocacy, and promotes academic success, timely graduation, and a lifetime of learning. The director manages a team of up to 19 staff members, implementing a team approach towards delivering developmental advising and academic counseling with a focus on student success for first-year freshmen and undeclared students. This philosophy involves a collaborative management style focused on relationship building with the center’s team members and campus constituents. The director works with staff to further the mission and vision of the center in alignment with both the mission of San Francisco State University and the mission of the Division of Undergraduate Education and Academic Planning.


Strategic Planning/Leadership:
- Work closely with DUEAP leadership to facilitate comprehensive academic advising efforts on campus, improving the delivery of advising services while focusing on retention, student success, and graduation, specifically for first-year freshmen and undeclared students.
- Work in partnership with DUEAP leadership to support the successful implementation of a grant using predictive analytics, data and technology to proactively advise first-year freshmen students and improve San Francisco State University’s retention and graduation rates.
- Deliver a student-centered, case loading model that is consistent with the philosophy and policies of the center, the Division of Undergraduate Education and Academic Planning, and San Francisco State University.
- Work with the Associate Dean of Undergraduate Education and staff to set annual goals for the center and to develop strategies for reaching these goals.
- Assess the needs of staff and advocate for resources to support them in carrying out their duties and responsibilities to the best of their ability.
- Work with the Office of New Student and Family Programs to deliver academic advising services to first-time freshmen at summer and winter orientations.
- Represent the center and DUEAP as directed or appropriate on campus-wide committees and work groups.
- Participate in initiatives focused on student success, facilitating graduation, and improving academic advising, specifically for first-year freshmen and undeclared students.
- Work with the Associate Dean of Undergraduate Education to develop training for professional staff, faculty, and peers.
- Assist in the development and implementation of online and print advising resources and tools.
- Creatively market the center’s services to first-year freshmen and undeclared students and the campus community, promoting the importance of seeking advising and understanding pathways to graduation.
- Design and implement an ongoing assessment plan of the center’s services and programs in order to provide continual improvement towards meeting the center’s goals.
- Understand best practices in the field of academic advising for first-year freshmen and undeclared students to ensure the delivery of relevant and developmentally appropriate student support services.

- Manage a dedicated team of up to 19 staff, including three Student Service Professional IVs, professional academic counselors and administrative staff.
- Support staff in delivering a range of advising services to first-year freshmen and undeclared students that include: one-on-one advising, drop-in advising, workshops, and advising events.
- Responsible for all operational aspects of the center including but not limited to the administration of day-to-day functions, staff scheduling, supervision, training, project management, event planning, and budgeting.
- Manage job responsibilities and duties for staff, reviewing progress and areas for improvement, completing annual performance evaluations, and addressing staff questions and concerns.
- Strengthen the center’s team by identifying, hiring, and training new talent.
- Motivate, inform, and retain existing staff by offering on-going professional development opportunities both in-house and through participation in professional organizations.
-Work with the center’s staff to collaboratively identify annual professional goals and areas of improvement; provide on-going supervision and support to assist in the attainment of mutually agreed upon goals.
- Ensure that staff offer outstanding student support in a welcoming, customer-service oriented environment.
- Assist staff in providing student-centered, solution-focused crisis management for complex student advising situations.
- Assess current advisor training resources and create necessary programs for on-boarding advisors that include but are not limited to supporting first-year freshmen and undeclared students, major pathways, and appropriate course selection for all academic programs.
- Provide expertise and support to staff and college resource centers regarding complex advising policies and student advising situations.

Communication/Partnerships -
Maintain excellent relationships with university constituencies, including administrative support services, colleges, schools, departments, and individual faculty to optimize the delivery of the advising services for the first-year and beyond.
- Develop cross-departmental relationships in order to foster an SF State culture that values, celebrates, and supports first-year freshmen and undeclared students.
- Work closely with Strategic Marketing and Communications, New Student and Family Programs, the First-Year Experience Faculty Director, and the First-Year Experience Manager, to market and communicate advising-specific information to first-year freshmen.
- Partner with college resource centers and the College Specialists to ensure students are receiving accurate and timely major-specific advising information.
- Collaborate with the college resource centers to ensure a seamless transition of advising support for students after their first year.
- Clearly communicate the mission, vision, and goals of the center to campus constituents.

Professional Behavior
- Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D).
- Demonstrate safe work practices for oneself, others and the office environment.

Other Duties as Assigned
Embody the Six Roles of Leader:
- Structure Work: effectively manage and direct workflow, create clear position descriptions, clarify roles and expectations; improve processes for efficiency and effectiveness, empower employees, and delegate work.
- Manage Talent: hire, coach, and develop employees; ensure a level of diversity that encourages every employee to contribute to their fullest potential.
- Inspire Performance: set clear goals, monitor performance, coach for results, recognize and address performance outcomes
- Build Teams: build trust and collaboration among direct reports, peers, campus stakeholders, and supervisors - Use & Share Information: convey effective oral and written communication to large and small groups; steward of financial planning and fiscal management; apply policies, procedures, and campus protocols; adopt technology for improved performance; retain knowledge of applicable Collective Bargaining Agreements; project professional presence and nonverbal behavior
- Facilitate Change: encourage others to develop innovative approaches to addressing problems and opportunities; facilitate the implementation and acceptance of change within the workplace.

Embody the Core Competencies:
- Bias toward collaboration and teamwork.
- Effective communication skills.
- Customer/Client Focus with an emphasis in problem solving and resolution.
- Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
- Diversity and inclusion.

Application Process

For the complete job description and qualifications, please go to SF State’s online job posting The position is open until filled.

Institution Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Additional Information

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Contact Information

To apply through San Francisco State University's website: Questions can be directed to: Kim Altura, Associate Dean of Undergraduate Education ( Position open until filled. Screening of applicants expected to begin October 25th, 2021.


Required Qualifications

- Master’s or terminal degree in counseling, higher education, student affairs, or a closely related discipline.
- Five years progressively responsible experience in coordination, administration, and leading academic support or academic advising services.
- Experience in hiring, supervising, effectively working with, and retaining a diverse set of staff.
- Experience with and sensitivity to developing and delivering advising and student support services that meet the needs of a highly diverse, urban student population.
- Experience working with faculty, staff, and administrators to develop and deliver effective advising and student support programs/services.
- Ability to work collaboratively and effectively within a complex campus advising system where there are numerous constituents and stakeholders requiring accurate and timely communication of advising related information.
- Knowledge of student development and counseling theory and its application to academic counseling and student support services.
- Ability to interpret complex academic policies and apply them to individual student cases in an equitable and compassionate manner.

Preferred Qualifications

- Ability to be a creative leader and manager who draws on the knowledge and strengths of the team to develop and advance the vision, mission, and goals of the center.
- Experience managing professional staff in a higher education environment, preferably one that is unionized.
- Experience managing a budget.
- Practical and theoretical knowledge of how students’ academic skills development is affected by their cognitive and behavioral strengths and challenges.
- Experience in conflict resolution at the informal and formal levels.
- Knowledge of the California State University (CSU) System and its policies and procedures.
- Experience using PeopleSoft – Campus Solutions, Educational Advisory Board (EAB), and advising related software.