Job Positions

Education and Career Advisor - Telework Opportunity!

Categories: Not Region Specific

Department:

Education and Career Services

Institution:

Zeiders Enterprises, Inc.

Date Posted:

Aug 3 2022 3:22PM

Close Date:

Oct 3 2022
 

Position Description

Part-Time and Full-Time positions available.

Summary The SECO program offers comprehensive education, career and employment services to all military spouses through: SECO Coaching Services, the MySECO web presence, and the Military Spouse Employment Partnership (MSEP) Component. Education and Career Advisors provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract by connecting military spouses with academic and employment opportunities.

Physical Demands: Must have a home office set up. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Duties

• Maintain readiness in a fast pace call center work environment to support military spouses.
• Receive initial calls from military spouses via a live hand off using call center technology.
• Receive incoming live chats from military spouses.
• Provide education and career advising, including but not limited to:
     o Opportunities for online and distance education and training
     o Tools for school selection and financial assistance resources
     o Federal, state and local occupational licensing
     o Credentialing information for select career fields.
• Schedule career coaching appointments.
• Assist spouses with troubleshooting website access associated with SECO programs.
• Assist with the administration of a Department of Defense military spouse scholarship program.
• Maintain government provided case management system, spouse profiles and scholarship accounts.

Application Process

Please Apply via https://recruiting.ultipro.com/ZEI1000ZEID/JobBoard/5966f8ea-2f33-46ea-aa96-f4f549ba84eb/OpportunityDetail?opportunityId=c0968b98-c7c4-4bc0-ab5d-e82c2c750163

Institution Information

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Additional Information

Shift for this position: The call center’s hours of operation are Monday – Friday: 7:00 AM – 10:00 PM EST, and Saturday: 10:00 AM – 5:00 PM EST and holidays. • Successful candidate’s specific schedule will be determined by the Advisor Services Lead and may change based of the contract.

Contact Information

Please send application through https://recruiting.ultipro.com/ZEI1000ZEID/JobBoard/5966f8ea-2f33-46ea-aa96-f4f549ba84eb/OpportunityDetail?opportunityId=c0968b98-c7c4-4bc0-ab5d-e82c2c750163

Qualifications:

Required Qualifications

Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).
• This position requires a Bachelor's degree AND 4+ years professional experience providing individualized education counseling and/or career and employment support to diverse ADULT populations.
• This position requires U.S. Citizenship due to US Government systems access.
• This position requires home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).
• Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems simultaneously.
• Candidate must have a positive, approachable personality coupled with strong communication skills.
• Candidate must be an active listener to interpret the needs of the client and provide the required support and/or resources.
• Candidate must be able use critical thinking skills to connect the client to applicable resources, including SECO career coaching, in support of reaching their education and career goals.

Preferred Qualifications

• Preference for candidates with an active certification through one of the following: the National Association of Workforce Development Professionals (NAWDP),the National Board of Certified Counselors (NBCC) or the National Career Development Association (NCDA).
• Preference for candidates with experience working in a contact center or educational service operations environment.
• Preference for former Military or Military Spouse or Veteran or Wounded Warrior.
• Preference for candidates with experience working in a structured environment with set schedules.
• Preference for candidates with the ability to build rapport with individuals in a remote/virtual setting.