Job Positions

Financial Aid Coordinator for Customer Service

Categories: Pacific Region 9


Financial Aid


Truckee Meadows Community College

Date Posted:

Oct 10 2019 10:00PM

Close Date:


Position Description

Reporting to the Director of Financial Aid, the Financial Aid Coordinator is responsible for customer service operations for the financial aid office, including front desk operations from supervising and training student employees, and supervising the the administrative assistant II. The coordinator advises and counsels students and parents on the entire financial aid process. In addition to student advisement, the coordinator is responsible for the program management of the Governor Guinn Millennium Scholarship which include awarding, assisting students, processing error reports and preparing program reports. The coordinator is responsible for processing Dependency Override Appeals, Selective Service Appeals, and Income Reviews using professional judgement (PJ). The coordinator evaluates and assesses the validity of high school documents (diplomas, transcripts, foreign documents, and equivalent certificates) for academic qualification to receive federal student aid. The coordinator assists the FA Coordinator for Compliance in processing verifications and resolving conflicting information for students.


Candidates must exhibit an appreciation of, a sensitivity to, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds. 1. Advise and counsel students on the availability of financial aid, application process and guidelines for maintaining eligibility. 2. Coordinate the Millennium Scholarship program at TMCC. 3. Assist with the processing, verification and reconciliation of all federal and state funds. 4. Conduct outreach activities including evening and weekend financial aid workshops. 5. Supervision of staff and student assistants. 6. Participate and serve on various TMCC committees and must have outstanding interpersonal and communication skills to effectively serve TMCC students, faculty, and staff. 7. Understand and accept the role to be played as a partner in an educational enterprise serving the best interests of the students. 8. Perform assigned duties in a manner consistent with standards, mission, and goals of Truckee Meadows Community College. 9. Other duties as assigned.

Application Process

Apply here:

Institution Information

Truckee Meadows Community College is a comprehensive educational institution located in Reno, Nevada and is part of the Nevada System of Higher Education. TMCC’s five instructional sites and numerous community locations serves an increasingly diverse population of more than 11,000 students each semester. TMCC, an HSI (Hispanic Serving Institution), is a progressive institution that celebrates inclusion and diversity while supporting core themes of academic excellence, student success, and access to lifelong learning. A vital leader in the New Nevada’s growing economy, TMCC is located near the beautiful Sierra Nevada Mountains in an environment rich with a thriving arts, culture, food scene, abundant outdoor activities, and a family-friendly local community. It is only a 3.5 hour drive to San Francisco, CA, a 40-minute drive to Lake Tahoe, and within easy driving distance of four national parks (Great Basin, Yosemite, Lassen, and Death Valley). For more information, please go to or view our virtual tour at The Nevada System of Higher Education (NSHE) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age, disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, or religion.

Additional Information

Salary Information: $48,298
Salary placement is dependent on education and experience.

Contact Information



Required Qualifications

1. Bachelor's degree from an accredited institution.
2. Two years experience working in a financial aid office in a higher education institution.
3. Two years of supervision experience.

Preferred Qualifications

1. Master's Degree from an accredited institution.
2. Experience with PeopleSoft.
3. Bilingual skills.
4. Two years overseeing a component of financial aid operations.