Job Positions

Graduate Advisor/Program Specialist - Online and Evening MBA Programs

Categories: Rocky Mountain Region 10


College of Business


Colorado State University

Date Posted:

Jul 22 2021 6:48PM

Close Date:

Jul 31 2021

Position Description

The Graduate Advisor/Program Specialist in the College of Business is a full-time, 12-month position reporting to the Online and Evening MBA Program Manager. This individual must be committed to advising students in both an online environment and in a traditional campus-based setting. Primary responsibilities include assisting graduate students with course selection and sequencing, orientation, registration, compliance with academic and Graduate School policies, determining appropriate sources of assistance when needed, and completion of required academic forms. Additionally, this individual coordinates retention and student engagement-related activities; Communicates with faculty/department chairs, students, instructional coordinators, and administrators as needed to ensure satisfactory academic progress for all assigned students.


The individual in this position must exercise considerable decision-making authority that impacts students’ degree completion and finances, including: course sequencing, course equivalency substitutions, course and prerequisite overrides, transfer credit evaluations, petitions of academic dismissal when necessary, determines course of action for students on academic probation or dismissal, departmental signatory authority on Graduate School forms, develops academic success plans.
-Applying the principles of intrusive academic advising theory, models and practices, decisions affecting a student’s academic matriculation are made. This position develops curriculum-specific degree plans for each advisee, based in part on the advisor’s listening, paraphrasing, summarizing, and problem-solving skills. The customized degree plan outlines the student’s program of study that is specifically designed for the student. This includes the multiple complexities that come with varying programs: different registration processes and sections; campus vs. online vs. corporate/state/federal special partnership tuition rates; varying start dates, grade policies, and program length; modified student experience and acclimation approaches based on admit type. The degree plan is a complex plan that determines when a student will graduate from the College of Business. These academic plans affect each student’s personal life, finances, and potential opportunities for future careers. Integrating knowledge of higher education technology systems, such as Banner and Sales Force, along with knowledge of higher education philosophy and practices (particularly the Land Grant system) are integral in the academic planning and decision-making processes.
-Working with multiple constituents (students, faculty, staff, alumni, administrators, internal and external partners), advisors must apply conflict management and conflict resolution decision-making skills when working with dissatisfied individuals and when dealing with sensitive and confidential issues. Advisors interpret, apply and enforce University and College of Business policies and procedures, as well as State and Federal laws. Advisors must understand, apply and communicate policies and procedures that may be misinterpreted by the constituent, or as determined by the constituent to be unsatisfactory. The problems can be complex, and require ethical, accurate decision making as the Advisor must always remain professional, using appropriate tone, while quickly and precisely applying knowledge and making decisions. Advisors are not always able to grant a person’s request, however, it is important for the individual to leave understanding their options, possible resources, and next steps.
-The ability to apply personal and professional ethics in an understanding, compassionate way when working with individuals from diverse/cultural backgrounds is an everyday occurrence.
-Collaborating across the campus, advisors equip themselves with referral decision-making tools. The ability to evaluate a student’s needs and provide appropriate referral resources may include immediate life-saving decisions. -For students who are enrolled in our RI MBA programs, the advisor must be familiar with policies impacting international students related to immigration status. Decisions made by the advisor impact student’s ability to remain in the United States.
-The advisor is responsible for applying the goals of the College of Business, and Graduate Programs’ strategic plan to programmatic decisions within their purview, developing and executing programmatic goals, analyzing program outcomes, and ensuring overall programmatic success.

Application Process

An application packet will consist of:
1) a cover letter indicating interest in the position at Colorado State University along with a description of the applicant’s ability to meet the position’s required and preferred qualifications;
2) a resume;
3) contact information of three references.
References will not be contacted without prior notification of candidates. For full consideration, applications should be received no later than 11:59pm MST August 1, 2021; however, applications will be accepted until the position is filled. Apply to
Inquiries will be treated confidentially. CSU is an EO/EA/AA employer and conducts background checks on all final candidates.

Institution Information

Colorado State University

Additional Information


Contact Information

Please direct inquiries to Catie Rohloff, Search Committee Chair at


Required Qualifications

-Master’s degree in Counseling, Psychology, Sociology, Education, Student Affairs, or related field
-2 years related higher education or customer service experience
-1 year experience in academic advising, career counseling, or recruiting
- Demonstrated attention to detail in regards to student communication, adherence to policies, and in tracking multiple curricula
-Successful experience with program planning, organizing, and implementation
-Ability to work with diverse students with various learning styles and backgrounds

Preferred Qualifications

-Strong problem-solving skills
-Demonstrated ability to work effectively to meet deadlines in a varied-paced or fast-paced environment
- Knowledge of developmental/intrusive academic advising theory, models, and practices
- Demonstrated commitment to working with students
- Conflict management and conflict resolution skills
-Experience serving students in an online or distance environment
-Proficiency using MS Office applications and with a contact management system such as Microsoft CRM or Salesforce