Job Positions

Graduation Specialist/Academic Advisor / Job #505642

Categories: Pacific Region 9


Student Success Office, in the Division of Undergraduate Education and Academic Planning (DUEAP)


San Francisco State University

Date Posted:

Oct 19 2021 12:09PM

Close Date:

Dec 19 2021

Position Description

The Academic Advisor/Graduation Specialist supports San Francisco State University’s strategic plan, the Graduation Initiative 2025, and the Campus Student Success Plan by providing consistent, accurate, moderately complex, academic advising services to undergraduate students. Working under general supervision, the academic advisor/Graduation Specialist will provide advising focused on setting goals to facilitate students’ success, persistence, and degree completion in a timely manner. This position is a shared advising position that is split between the Division of Undergraduate Education and Academic Planning and one of San Francisco State’s colleges (College of Health and Social Sciences, College of Liberal and Creative Arts, College of Business, College of Science and Engineering, College of Ethnic Studies, or Graduate College of Education). The incumbent collaborates with faculty, staff, and administrators both in their assigned college and the Division of Undergraduate Education and Academic Planning to deliver advising services with a focus on upper division students and those who are close to graduation. The Academic Advisor/Graduation Specialist reports directly to an advising manager in the Division of Undergraduate Education and Academic Planning. The Academic Advisor/Graduation Specialist also works closely with the Associate Dean and/or Advising Lead/Director of their assigned college. San Francisco State University has long-standing commitments to teaching, learning and social justice. Individuals interested in advancing the University’s strategic plan are strongly encouraged to apply.


Duties and responsibilities include, but are not limited to the following:

Academic Advising:
- Providing academic advising to undergraduate students on general education, graduation requirements, college-based policies, and other related policies and procedures (through individual appointments, walk-in advising, and group workshops).
- Monitoring and assessing students’ progress in achieving their path to success and making adjustments to their path based on the progress and changing needs of the student; identifying current and potential challenges (e.g. adjustment to college, time-management) and actively coaching students through such challenges; making appropriate referrals to campus resources
- Resolving complex advising-related situations by applying in-depth knowledge of academic policy and recommending an appropriate course of action to students.
- Serving as a liaison to a college and working closely with the Associate Dean and/or Advising Lead/Director of that college.
- Delivering workshops for students in their assigned college, with a focus on preparing and reviewing students for graduation
- Serving as an advisor to new transfer students as part of orientation
- Attend all campus-wide advisor trainings related to academic advising

Project Coordination:
- Assisting in the development of college-based advising tools and resources (both online and in print)
- Assisting in implementing projects within their college-based resource center and the Division of Undergraduate Education and Academic Planning
- Outreaching to Juniors and Seniors in support of timely degree completion
- Keeping accurate records and gathering information/data related to advising interactions
Other duties as assigned.

At All Times:
- Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D).
- Demonstrate safe work practices for oneself, others and the office environment.

Application Process

For the complete job description and qualifications, please go to SF State’s online job posting: Position open until filled.

Institution Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Additional Information

Regular work hours are 8am – 5pm, Monday through Friday.
Ability to work occasional weekend hours and evening hours. Regular attendance is considered an essential job function; the inability to meet attendance requirement may preclude the employee from retaining employment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with requirements set forth in CSU Executive Order 1083 as a condition of employment.

Contact Information

To apply through San Francisco State University's website: Position open until filled.


Required Qualifications

Equivalent to graduation from an accredited four-year college or university.

Experience: Two years of experience in student services program or a related field. The incumbent’s experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of professional experience.

This position requires knowledge of:
- practices, procedures, and activities of the program to which assigned
- methods and programs of organizational and program management
- research and interview techniques
- principles of individual or group behavior

This position requires the ability to:
- interpret and apply program rules and regulations
- use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
- obtain factual and interpretative information through interviews
- apply reason logically
- collect, compile, analyze and evaluate data and make verbal or written presentations based on these data
- advise students individually and in groups on routine matters where required
- recognize multicultural, multi-sexed and multi-aged value systems and work accordingly
- establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
- rapidly acquire a general knowledge of the overall operation, functions and programs of advising unit
- make decisions and carry through on actions having implications with regard to other program or service areas

Preferred Qualifications

Knowledge of:
- principles and techniques of individual advising
- academic, personal and career planning and goal setting - student services and programs on a college/university campus
- problem-solving and conflict resolution strategies
- current software, technology, and online resources

Ability to:
- apply interviewing techniques and facilitating academic advising sessions one-to-one
- actively listen to students; provide accurate, respectful and effective communication (oral and written) to students, staff, faculty and administrators; exercise confidentiality, discretion, and judgment; handle moderately sensitive interpersonal issues
- keep supervisor adequately informed, demonstrate regular attendance and positive performance evaluations - establish and maintain effective working relationships; work closely with a diverse population and ability to relate well with students, staff, faculty, and administrators
- quickly learn and apply Title V, California State University, and San Francisco State University policies and procedures; SF State general education requirements for continuing students and the new requirements effective Fall 2014 - assist with workshops and presentations
- use PeopleSoft - Campus Solutions, Educational Advisory Board (EAB), Microsoft Office Suite, and iLearn

Experience in:
- providing effective academic advising to students from diverse cultural, ethnic, socioeconomic, academic, sexual orientation and disability backgrounds in a one-to-one setting
- providing information on Title V, California State University, and San Francisco State University policies and procedures

Core Competencies – embody the following competencies:
- Bias toward collaboration and teamwork.
- Effective oral, written and nonverbal communication skills.
- Customer/Client Focus with an emphasis in problem solving and resolution.
- Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
- Diversity and inclusion.