Job Positions

H10512/Student Services Advanced Specialist

Categories: Rocky Mountain Region 10

Department:

Student Affairs

Institution:

Pima Community College

Date Posted:

Feb 8 2021 10:00PM

Close Date:

Feb 22 2021
 

Position Description

The Student Services Advanced Specialist (SSAS) serves as a resource for students as they navigate their journey with Pima Community College. The SSAS are responsible for providing excellent customer service by responding to student inquiries via walk-in, telephone, and email while researching and resolving student concerns as they are often the first point of contact. Student inquiries include but are not limited to admissions, advising, assessment and testing, career services, financial aid, graduation services, new student orientation, registration, student self-service stations, veteran’s services, and the welcome desk. They must be able to be creative problem solvers and be comfortable with making independent determinations and recommendations to students in accordance with guidelines prescribed by Student Affairs. This is an excellent opportunity for someone who is passionate about making access to education a reality for the diverse student populations of Tucson. The health and safety of our colleagues and their families, as well as our students, potential candidates, and the communities we serve, are of the utmost importance. Due to COVID-19, this role will temporarily be performed remotely. The successful candidate will train and work from home for the remainder of this calendar year or until, at which time the role may transition on-site or have a hybrid schedule. The candidate must be willing and able to relocate to Tucson, AZ (no relocation reimbursement is available) prior to the on-site job requirements.

Duties

Advise students on policies, procedures, and processes pertaining to multiple functional areas, as well as targeted academic programs or student populations, which include but are not limited to: academic advising, admissions/selective admissions, assessment/testing; career services, financial aid I/II; graduation services; international student services, new student orientation; registration; retention of developmental education students, self-service stations and veterans services Train and assist students to navigate the student portal and online student services processes Implement department operational procedures and processes in coordination with the District Office and other campus departments Make decisions and/or recommendations according to complex guidelines for financial aid and advising; evaluating academic transcripts and completing official degree and graduation checks. and prioritizing student service requests Provide services to students and the general public by resolving student services complaints and concerns, and responding to a variety of general inquiries and requests May serve as a lead to staff to include assigning and monitoring work and providing guidance to student services specialist(s), technicians, and others or serving as the resource specialist over multiple areas Make recommendations for process changes and improvements; preparing reports and conducting data collection Organize transfer fairs, career fairs, projects or activities including training, facilitating workshops Participate in setting area goaSSASls and objectives Perform other duties of a similar nature or level

Application Process

For a list of available positions at Pima Community College, please visit Pima.edu/pima-jobs/index.html. or apply directly to the following: https://pima.csod.com/ux/ats/careersite/8/home/requisition/891?c=pima

Institution Information

Are you creative, open to change, and passionate about continuous learning and self-improvement? Connect with diverse and talented coworkers at Pima Community College. Located in Southern Arizona, Pima Community College (PCC) is a comprehensive two-year institution serving 20,000+ students and employers throughout Pima County in Arizona and beyond. PCC is committed to diversity, equity, inclusion, and social justice. The College values and celebrates our talented, diverse workforce and seeks to attract, hire, and support employees who consistently and actively embrace diversity, equity, and inclusion. See our Diversity website at https://www.pima.edu/about-pima/diversity/index.html

Additional Information

The ideal candidate will have the following knowledge, skills, and abilities:
Understanding of Student Services and programs in higher education
Strong compliance background with knowledge and practical application experience of applicable local, state, and federal laws, rules, and regulations
Understand common student barriers and how to assist students to develop academically
Excellent customer service skills and demonstrated knowledge of customer service principles
Must be comfortable with technology specifically: desktop computing, applicable software applications, and adapt to new and advanced technologies
Excellent written and oral communication skills with the ability to communicate in multiple languages
Working in multiple student services areas with operational expertise
Familiarity with providing virtual support services to students
Experience with reading, comprehending, and reviewing student records, including but not limited to applications and transcripts
Critical thinking, decision-making, and solving complex problems that cross multiple areas of student services Maintaining the security of confidential student records
Compiling and creating reports related to student data
Ease with presenting to the public through oral or written communication
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Contact Information

Laurie Natale

Qualifications:

Required Qualifications

Bachelor’s degree in related field and Three years of practical/applied experience in Student Affairs. Including but not limited to, Academic Advising, Registration, College Admissions, Transfer, Virtual Advising, Financial Aid, Career Services, or detailed work experience in higher education to establish student affairs experience.

Preferred Qualifications

Bilingual (English/Spanish)