Job Positions

Manager, Student Services/PRN26218B

Categories: Rocky Mountain Region 10


College of Social Work


University of Utah

Date Posted:

May 24 2021 11:52AM

Close Date:

June 5 2021

Position Description

The Manager of Student Services is responsible for the development, coordination, facilitation and integration of outcome driven efforts in academic advising that support student success (e.g., retention, persistence, thriving, and graduation). The manager provides administration of day-to-day operations associated with the management of the College Social Work’s (CSW) comprehensive academic advising program that allows students to achieve their educational and professional goals through the full range of institutional and community resources available to them. The position reports to the Associate Dean for Academic Affairs, and works closely with program directors, faculty and staff advisors who engage students in an inquiry process that challenges them to do their best work, become self-directed and complete their educational goals.


•Assess need for support services and make effective referrals to Associate Dean for Academic Affairs, program directors, faculty and student resources on campus, especially for those who show signs of academic challenges
•Understand complex academic programs and advise students on majors, minors and certificates upon student entry and through transitions to graduation
•Maintain advising notes on students in accordance with national standards and practice
•Responsible for academic advising budget management and monitoring and assisting with budget preparation
•Compile and present reports, proposals and recommendations related to advising. Design and implement effective and ongoing training programs for advisors to ensure outstanding and consistent academic advising services to students
•Manage academic advising for the College of Social Work (CSW), with specific focus on four key processes: student recruitment/outreach, program admissions, orientation and transition, academic advising
•Manage and directly supervise CSW academic advising staff by hiring, training, establishing goals and evaluating performance
•Maintain current knowledge of campus resources, critical dates, as well as policies and procedures for all students; assists with implementation, interpretation, and evaluation of new policies and procedures
•Ensure advising team collaboration with key campus partners in Academic Affairs and Student Affairs, such as Academic Advising Center, Student Success Advocates, Women’s Resource Center, Dream Center, and others
• Serve as College Coordinator on key student-centered committees and initiatives, such as: Campus Recruitment Council, Student Affairs Directors and Campus Partners meetings, UOnline Community of Practice, Orientation and Transition, and First Year Experience and Sophomore Rise initiatives
•Maintain an advising caseload
•Assume additional responsibilities as required

Application Process

Apply directly through HR listing:

Institution Information

The University of Utah offers exciting, challenging and rewarding careers to those who seek opportunities to grow and succeed. Our University is well known as a top research institution that values each person’s contribution to innovation.

Additional Information

To learn more about the University of Utah College of Social Work, visit

Contact Information

Dr. Philip Osteen, Interim Associate Dean for Academic Affairs -


Required Qualifications

Bachelor’s degree in a related area or equivalency (2 years related work experience may be substituted for 1 year of education). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. 

Preferred Qualifications

Master’s degree in a related area.