Job Positions

Manager Student Success - CTU Online

Categories: Rocky Mountain Region 10



Perdoceo Education Corporation


Perdoceo Education Corporation

Date Posted:

Jul 8 2020 10:00PM

Close Date:

September 8 2020

Position Description

Manager Student Success - CTU Online
Perdoceo Education Corporation
Phoenix, AZ

The Manager Student Success will ensure student success and retention for online students through excellent team leadership and successful coaching practices that enables students to succeed in their academic endeavors. In this role, you will manage the team effectively through coaching staff, monitoring metrics and phone call observations, handle department escalation from the team on student concerns, oversee projects and initiatives with the team and project manage extra tasks and other academic requests needing senior leadership approval. Additionally, you will communicate interdepartmentally to achieve the highest possible customer service for students.

Essential Duties and Responsibilities

  • Provide daily, weekly, monthly and quarterly success metrics and analysis
  • Provide leadership development for a team of coaches ensuring quality and productivity
  • Manage escalations and approvals such as LOA, tuition forgiveness escalations, course overloads, and student complaints
  • Provide oversight of student success Coach hiring, training, and evaluating on academic and student advising policy and procedures, including SOS policies/procedures
  • Administer of all academic policies as regulated by course catalog, student handbook and other regulatory academic requirements
  • Academic oversight for students regarding all academic issues, i.e., failed and incomplete grades, Satisfactory Academic Progress and qualitative academic progress
  • Review term final grades and cumulative GPA’s and conduct follow-up including outreach strategies
  • Oversee or participate in university initiatives as assigned

Required Skills

  • Ability to inspire strategic direction throughout the department
  • Ability to manage and coach success coaches to offer a better student experience
  • Commitment to providing mentorship to success coaches in order to promote student development and success
  • Encompass creative problem solving capabilities
  • Ability to drive results and meet team/department goals
  • High level of interpersonal and communication skills
  • Ability to multi-task efficiently and effectively

Required Experience

  • Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent), Master’s preferred
  • 3 - 5 years of work experience in an academic environment or counseling setting along with 1- 2 years of managerial experience
  • Working knowledge of academic policies and procedures

Interested candidates may submit their resume via email to Sonja Cotton at


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Application Process

Institution Information

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Additional Information

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Contact Information



Required Qualifications

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Preferred Qualifications

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