Job Positions

Manager of Clinical Scheduling

Categories: Northeast Region 1

Department:

Clinical

Institution:

University Support Services, an affiliate of St. George's University

Date Posted:

Apr 19 2021 10:22AM

Close Date:

May 17 2021
 

Position Description

The Manager of Clinical Scheduling (MCS) is responsible in ensuring all students are scheduled for both their cores and electives. The MCS is responsible for monitoring all scheduling activity and ensuring all hospital contractual obligations are met while creating a student centric experience. In addition, the MCS is responsible for working with the SGU team in ensuring that students successfully complete the clinical sciences curriculum and fulfill university graduation requirements while rotating through various affiliated teaching hospitals and other approved health care facilities in the United States and abroad. In addition, ensures that students comply with state and federal regulations with respect to licensure and residency. This position reports to the Vice President, Clinical Education Operations.

Duties

• Oversees the clinical scheduling and placement of all SGU clinical students.
• Supervises, motivates, and trains clinical student coordinators (CSC & CNSC) and supervises daily activities to meet the operational needs and goals of the department; includes managing time-off, approving time sheets, setting priorities, managing staff resources, staff meetings, etc.
• Responsible for the overall operation and effectiveness of services for the department to ensure that continuous, quality, accurate and timely services are provided. Ensures all documentation is scanned into OnBase.
• Ensures that all clinical students are scheduled for their 3rd year and monitoring that all students are scheduled for their 4th year electives to ensure students graduate on-time.
• Responsible for ensuring that CSC’s and CNSC’s are student centric and there is constant communication in addressing any student needs.
• Responsible for ensuring that CSC’s and CNSC’s are keeping all student schedules updated to ensure accurate enrollment reporting. Ensures there is a weekly review of TBS and End of Rotation Reporting to address any gaps in student schedules
• In conjunction with the Manager of Clinical Administrative Operations, responsible in ensuring that all health documentation is updated and valid prior to the beginning of any clerkship.
• In conjunction with the Manager of Clinical Administrative Operations, responsible for ensuring CSC’s/program coordinators approve/input final grades for core/elective evaluations within 72 hours of receipt. • Ensures that both new and continuing clinical students are informed of the requirements, policies, and procedures for clinical semesters; assists with revision and maintenance of student handbook.
• Creates, maintains, and reviews a wide variety of reports and databases necessary to supervise the clinical student coordinators effectively and to ensure all service and performance levels are consistently met, coordinating with all managers and supervisors.
• Assists with the development of strategic and tactical plans for the department to ensure synergies and that processes are standardized to meet student service goals and objectives. Works with the departmental leadership to develop and implement new reporting tools and automate processes.
• Resolves escalated complaints and answers questions of customers (students, hospitals, campuses, etc) regarding service and policy. Conceptualizes critical concepts necessary to resolve clinical student issues, encouraging critical thinking necessary to develop solutions at the lowest possible level.
• Understands and stays informed of applicable examinations, policies, and procedures necessary for graduation and licensure of international medical graduates (NBME, ECFMG/USMLE).
• Subject matter resource on licensure and residency requirements for the purpose of quality advisement of SGU clinical students.
• Other duties as assigned.

Application Process

Apply directly on our career site: https://sgu.csod.com/ux/ats/careersite/7/home/requisition/632?c=sgu

Institution Information

St. George’s University (SGU) has the world’s largest English language Doctor of Medicine degree program and is the number one provider of doctors into the US healthcare system. The University has four Schools – Medicine, Veterinary Medicine, Arts and Sciences and Graduate Studies - and 52 academic programs filled with students from over 100 countries.

Additional Information

Apply directly on our career site: https://sgu.csod.com/ux/ats/careersite/7/home/requisition/632?c=sgu

Contact Information

Elizabeth Avolio eavolio@sgu.edu

Qualifications:

Required Qualifications

 • Bachelor’s degree in health care administration, business administration or health care related field required, Master’s degree preferred.
• Must have 3-5 years management experience, preferably in a health related/scheduling field.

Preferred Qualifications

Essential Knowledge, Skills & Abilities
• Candidates must possess hands-on and versatile leadership qualities and the ability to manage change in a fast-paced environment. The ability to supervise, motivate and develop staff is required.
• Knowledge of ECFMG, ERAS, NRMP, Foreign medical licensure policies preferred.
• Candidates should possess excellent communication and inter-personal skills and demonstrate the ability to foster collaboration across diverse groups of constituents, including students, faculty, management, system developers, and other staff.
• Candidates must have strong analytical project management and organizational skills around business process improvements, change management and systems improvement, and the performance of database queries/searches to produce reports and analyses.
• Excellent computer skills, particularly in MS Office Suite products such as Word, Excel, Visio, PowerPoint, and Outlook
• Familiarity with student information systems, customer relationship management systems, or other similar technology; expertise with Banner SIS, Salesforce CRM, and Hyland OnBase Document Imaging.
• Writes and speaks professionally; presents information in a way that is understandable and clear to students, administrators, peers, and stakeholders.
• Demonstrated ability to work independently and as part of a team.
• Develops and adheres to timelines; ability to organize and prioritize.
• Demonstrates a professional image reflected in behavior, maturity, and integrity.
• Ability and willingness to learn quickly. Must be service oriented.
• Exhibits credibility and can persuade and convince others.
• A team player, respectful of others and capable of working well with a wide variety of associates.