Applies professional Student Services concepts. Provides varied student services to students, faculty, and department / school / college management. Works on moderately complex issues. Receives assistance on more complex issues.
Under supervision of the Manager, Graduate Student & Instructional Services (GSIS), customer-service oriented incumbent serves as PhD Program Coordinator for the largest and one of the most recognized PhD programs at UCSD. Plan, direct and coordinate daily activities of the Doctoral and Joint Doctoral programs including graduate student advising, recruitment advising, course scheduling, course approvals, and graduate publications. Provide back-up support on admissions and recruitment efforts. Responsible for tracking and timely submission of all required documents for proper student academic progress. Organize, arrange and schedule various activities including orientations, rotations, examinations, meetings, etc. Provide administrative support and schedule various activities for students and graduate committees. Compile, interpret and analyze data using multiple resources to make effective recommendations, and identify the need for and formulate policies/procedures.
Apply online: https://employment.ucsd.edu/phd-program-coordinator-115189/job/18858645
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Experience in academic advising, curriculum planning, course selection, etc. for university students. Skill in analysis, development, implementation, organization and management of academic and student programs and processes. Ability to main the confidentiality required by law for student grades, financial information, etc. as well as confidentiality of department business, etc. Knowledge of University-specific computer application programs and pertinent databases. Skills, knowledge and ability with operating systems and a variety of software (proprietary and commercial) and web-based programs, willingness to update and increase skills as needed to meet the goals of the division. Demonstrated ability to understand abstract concepts and computer data. Experience in use of various applications and databases. Skill to organize records and accurately extract data from a variety of sources including computerized databases to provide statistical reports/logs. Knowledge of University processes and procedures. Understanding of University rules and regulations. Thorough knowledge of the requirements for graduate admissions. Skill to articulate program descriptions and requirements to a variety of individuals with broad educational, cultural, and language backgrounds using tact, diplomacy and discretion. Knowledge of Registrar’s regulations and procedures for scheduling, registration, enrollment, and grading. Proficient knowledge of UCSD travel forms, restrictions, and policies/procedures. Effective interpersonal skills. Excellent customer service skills, with a sensitivity to student’s needs and concerns; ability to deal with difficult and unpleasant situations without losing composure. Experience in conflict resolution, strong leadership, organization, planning, and management practice skills as well as strong negotiation and decision-making skills. Ability to utilize independent decision-making skills. Effective problem-solving skills. Ability to identify, research and analyze complex situations, recommend solutions and determine actions to be undertaken to effect resolutions. Ability to follow detailed oral and written instructions with minimal supervision. Experience solving problems and successfully following multiple tasks through to completion, to work with changing priorities and to meet a multiplicity of demands, project goals, and shifting priorities while maintaining composure. Experience identifying situations for which no policy exists, to collaborate with others and to propose solutions.
Please review required qualifications.