Provide student-centered customer support and assistance to students, faculty, staff, parents and guardians for the academic departments of Pittsburgh Technical College.
•Liaison between the education department (program specific) and other PTC departments such as Financial Aid, Student Services, Housing, and Career Services.
•Identification and counseling of students in the creation of appeal letter for Satisfactory Academic Probation (SAP)
oSubmission of SAP letter to Financial Aid (FA)
•Midterm Notification – Work together with Academic Chair/Team Leader in the identification and notification of students who are to receive midterm D and F letters •Verify student eligibility for the approval, documentation and scheduling of PTC Plus classes
•Work together with Academic Chair/Team Leader in the identification, notification and scheduling of students who are to be placed on Quarterly Academic Probation (QAP)
•Support FA: Work with financial aid and students (if applicable)
oMLE – Monthly confirmation and submission of MLE Attendance Rosters for dispersal of fundsoWeekly, bi-weekly or Monthly State Funding Timesheet submission
•Financial Aid 360 Code – work with Academic Chair and finance to ensure student plan and progress
•Contact Housing – Work together with Student Housing in the communication of students with academic issues
•Tracking faculty and students health information to meet State Board and clinical agreements (School of specific)
•Process change of status workflows – submit changes to a student status within their program(s). (Address, telephone, etc.…)
•Student workers – Work with Financial Aid to determine student financial eligibility, schedule and hours of work submitted
•FAFSA – Distribute information from Financial Aid and inquire as to the completion of FASFA renewals
•Assist with student workers timesheets.
15% Student Advising
•Student issues – working with concerned students on behavior, professionalism, communication or other problems which then impact student academic requirements
•Listen to student concerns and make appropriate referrals.
•Assistance with tutoring advising
•Academic issues - working with concerned students on degree choice, classes, assignment(s), attendance which then impacts the student academic progress
•Provide guidance to students who have experienced personal life events or tragedies which may impact the students/ well-being and academic progress by providing appropriate resources or referrals.
5% Extracurricular Activities
•Orientation: Introduction of Student Advisor’s primary role to new students, parents and involvement throughout educational process
•Graduation: Coordinate student involvement in ceremony
•Pinning Ceremony: Coordinate student involvement in ceremony
•Outstanding Student: Work with team members in the Identification and coordination of students’ involvement in ceremony
Must pass background check prior to employment
Bachelor’s degree in Education or Student Services
Two years’ related office experience, preferably in a postsecondary educational setting
Teaching or educational advising experience preferred
Competency in basic MS Office Suite of software
Business writing skills
Verbal communication skills using proper grammar and sentence structure