Job Positions

Student Retention-VandalStar Coordinator/5619

Categories: Northwest Region 8


University Advising Services


University of Idaho

Date Posted:

Jun 18 2021 4:21PM

Close Date:

Aug 18 2021

Position Description

The Student Retention/VandalStar Coordinator facilitates and supports the implementation and ongoing usage of a university-wide student success/retention support software called VandalStar (Hobson’s Starfish). VandalStar is a key component in the University of Idaho’s retention strategy and in meeting the Idaho State Board of Education’s proactive advising initiative. The Student Retention/VandalStar Coordinator acts university-wide to coordinate training, daily operations, functional development and testing, internal and external communications, and marketing for VandalStar. The position also serves as back-up academic advisor during peak advising times or staff transition and supports University-wide student retention and success programming. This position reports to the Associate Director for Advising (Student Success) within the University Advising Services department. The University Advising Services (UAS) unit is part of University of Idaho’s Strategic Enrollment Management (SEM) Division. UAS seeks to elevate the standard for excellence in academic advising by working collaboratively with students and the university community to engage in advising practices that are rooted in teaching, connection, accessibility, and mutual respect in order to cultivate citizens engaged in their education and beyond. Our mission is to assist in the exploration and discovery of academic resources; educate students about university policies and procedures; promote engagement in high impact opportunities, university life, and the community; and empower students to take ownership of their individual goals, decisions, and achievements.


Support VandalStar operations by:
• Coordinating all functional system-related activities including system set up, maintenance, upgrades, functional development and testing.
• Providing end user support by monitoring and replying to internal and external communications (e.g. VandalStar email and phone line, Starfish ListServ, Hobson’s Compass and Teamwork).
• Coordinating with university IT units, the Office of the Registrar, and Hobson’s for system support.
• Collaborating with the Associate Director for Advising (Student Success) to better understand system use and areas for improvement and integration.
• Working with University Advising Services leadership and Student Success Coordinator to support implementation of current initiatives (e.g., early warning grade and midterm grade processes) and the development and implementation of new initiatives.
• Attending Hobsons annual conference and trainings, as budget allows.

Support VandalStar adoption by:
• Leading individual and group trainings for all users.
• Partnering with campus units to increase the visibility and adoption of VandalStar by students, faculty/course instructors, and staff.
• Collaborating to create and maintain training materials and shared user documents.
• Contributing to a pleasant work environment and maintaining a professional demeanor.
• Regularly collaborating with co-workers, campus partners and supervisor in an effort to successfully achieve department and university goals.

Support University Advising Services by:
• Serving as back-up academic advisor during peak advising times or staff transition.
• Maintaining membership in UIACADA.
• Attending trainings, professional meetings
, seminars, workshops and conferences, as budget allows.
• Keeping up-to-date with developments and current and issues in advising and retention.
• Accepting additional responsibilities and assignments at the direction of the Associate Director for Advisor (Student Success) or Executive Director, Student Success Initiatives.
• Attending and actively engaging in staff meetings.

Support University-wide student retention and assessment by:
• Working with Associate Director for Advising (Student Success) to effectively measure progress toward to goals and objectives, collect and assess data, and utilize results for continuous improvement of the program and initiatives.
• Providing timely updates, progress reports, and summary statements to the Associate Director for Advisor (Student Success) and Executive Director, Student Success Initiatives.

Contribute to marketing and promotion by:
• Collaborating with the Associate Director for Advising (Student Success) in marketing and communication campaigns.

Application Process

This position is open until filled; however, applications received on or before July 5, 2021 will receive first consideration. Posting will remain open until a suitable pool of candidates is identified. You will need to provide a resume/CV and a cover letter. Please address required and preferred qualifications in these documents. To apply, please visit

Institution Information

The University of Idaho, based in the Northwest, is a leading research school, providing majors and degrees for graduate and undergraduate students. The University of Idaho (U of I) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff.

Additional Information

To apply, please visit

Contact Information

To apply, please visit


Required Qualifications

• Two (2) years of demonstrated experience in a higher education setting (academic advising, student services, student affairs, student support and/or student retention efforts).
• Demonstrated experience compiling and analyzing data.
• Demonstrated experience presenting information to individuals and groups.
• High School Diploma or equivalency

Preferred Qualifications

• Bachelor’s or master’s degree with a preference for a master’s degree.
• Experience in project management.
• Experience developing training materials and delivering training.
• Providing academic advising in a higher education setting.
• Ability to work successfully with a diverse group of people, including students,family, staff, faculty, and administrators.