This Student Services Director is a key member of the History Department's management team and provides leadership and oversight to the student services and academic program management for both the undergraduate and graduate programs. Responsibilities include supervision of 4 student services staff; strategic planning and assessment of the department's student services functions; development and implementation of student services related policy and procedure; resource allocations and budgetary oversight, and resolution of problems involved with student services and the curriculum. The incumbent is the primary departmental resource in all student services related areas and works collaboratively with Department Chair, Vice Chairs, and faculty committees to achieve the department's academic objectives.
• Provides direction for administration and operation of the department's student services unit, including graduate and undergraduate programs.
• Has broad authority and oversight responsibility in related matters, including academic advising, career counseling, recruitment, admissions, financial aid, the evaluation and awarding of fellowships and block grant funds, student orientations and events (e.g., commencement, Visit Day, Golden Bear Orientation, CalDay, etc.), curriculum planning and scheduling, book ordering, enrollment management, ASE assignments, and other related programs.
• Leads analysis and strategic planning efforts, and recommends and initiates changes to the program to provide better service to management, faculty, and students.
• Develops and modifies methods of advising to integrate University and department directives within student services and promote student academic success.
• Researches and facilitates implementation of technologies, including database and web-based systems to enhance the delivery of programs and services.
• Works with Chair, Vice Chairs, and Director of Administration on long-range planning and analysis in support of the administrative and programmatic goals for the Department and the College.
• Provides support to graduate student representatives, including History Graduate Association members, Graduate Spaces Coordinator, and Grad Space Committee members.
• Monitors and reports concerns related to student designated departmental space.
• In coordination with student services staff and department Event Coordinator, monitors progress of planning of department events and programs related to student services, including the annual commencement ceremony.
• Represents the student services unit to the campus community and relevant external constituencies, and serves as the primary department administrative representative on all matters related to student services.
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The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
• Advanced knowledge of advising and counseling techniques and demonstrated successful experience advising faculty, staff, and students on complex student affairs policies, both at the graduate and undergraduate level.
• Ability to quickly learn and/or advanced knowledge and experience with department, college and campus degree requirements as well as policies and procedures related to student services such as code of conduct, HEERA, FERPA, Graduate Division and L & S policies and procedures.
• Ability to interpret and implement new and established policies to ensure department compliance.
• Knowledge of or ability to learn common University-specific online systems including Student Information System (SIS) and CalAnswers.
• Excellent computer skills in MS Office Suite (especially Word and Excel), Box, and campus Google tools (bMail, BCal, drive, forms).
• Ability to collect, analyze, and manipulate data to support program initiatives and goals.
• In-depth understanding of student information systems required.
• Experience working with relational databases, and/or Excel pivot tables ideal.
• Knowledge of or ability to learn University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
• Outstanding organizational, analytical, planning, and project management skills.
• Ability in problem identification, reasoning, and ability to develop original ideas to solve problems and influence change. • Effective budget and financial management skills.
• Working knowledge of, or ability to quickly learn, the university accounting system and procedures and campus Financial Aid Office policies.
• General knowledge of the field of History, especially as it relates to post-degree employment opportunities and practices.
• Excellent verbal, written communication and interpersonal skills.
• Multicultural competencies; ability to work with diverse populations.
• Effective written communication skills to prepare a variety of correspondence, including documentation of policies and procedures, training documents, and electronic forms and surveys; Experience in report writing and analysis.
• Experience in report writing and analysis.
• Political acumen and ability to maintain strict confidentiality.
• At least five years of progressively responsible experience in undergraduate and/or graduate student services, or a combination of education and relevant experience.
• Proven record of providing outstanding customer service
• Demonstrated leadership and supervision experience.
• Bachelor's degree in related area and/or equivalent experience/training.
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