Job Positions

Student Success Advisor

Categories: Northwest Region 8


Student Success


City University of Seattle

Date Posted:

Oct 8 2019 10:00PM

Close Date:

Open until filled

Position Description

City University of Seattle is seeking energetic and motivated individuals to join our advising team. Advisors primarily assist newly enrolled students in their course registration, program planning and scheduling. In coordination with the Academic department, advisors counsel students, at the location where they attend classes or online, towards the successful completion of their established academic objectives.


Academic Advising:
o Monitor academic progress and assist students in developing an academic plan to improve their standing.
o Provide interpretation and explanation of college and university degree policies and procedures.
o Maintain confidentiality of the students records.
o Provide referrals to university student support offices and additional resources as needed.
o Maintain student records, files and databases while maintaining confidentiality and abiding by FERPA laws. Outreach:
o Collaborate in designing and maintaining outreach programs and events for diverse students. o Serve as a liaison to specified offices and committees.
o Assist in the preparation of print information, web content and statistical reports.
o Other duties as required or assigned.

Application Process

City University of Seattle accepts applications through this online process only. For consideration, please submit a complete application packet. A complete application is one that includes: Completed Electronic Application Form Cover letter Resume Once you have created a profile, please remember to record your password. If you use the 'Help Desk' feature, responses will be sent to your Interview Exchange account.

Institution Information

City University of Seattle (CityU) is a distinguished and comprehensive private nonprofit university and an affiliate of the National University System. We are dedicated to providing accessible, achievable higher education to adult learners. As a pioneer in digital learning, we have been delivering online education for over 40 years. CityU is ranked by the U.S. News & World Report among the top for online bachelor's degree programs, and among the top online programs for veterans in the U.S. CityU prides itself on having a completion rate of twice the national average according to data from the Chronicle of Higher Education. CityU has locations in the Northwest and worldwide. Many of our degree, certificate and endorsement programs are offered online, in-person, mixed-mode and in performance-based formats. Aside from its flagship campus and headquarters in Seattle, CityU has satellite offices in Everett WA, Tacoma WA, Renton WA and Vancouver, WA.

Additional Information

Current position will work in either our Tacoma or Renton WA office.

Contact Information


Required Qualifications

Must demonstrate a high level of customer service; attention to detail; and organizational, problem solving, and follow-through ability. Ability to maintain discretion and confidentiality. Ability to perform job duties with minimal supervision, effectively prioritize work, multi-task and adjust to changing workloads and deadlines. Demonstrated experience working with people of diverse racial, ethnic and socioeconomic backgrounds. Ability to read and interpret documents such as operating instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to present information effectively to small or large groups and respond to questions from diverse groups of students, staff, faculty, community organizations, and the public. Proficient with basic MS Office tools. Working knowledge of databases to enter, track and maintain student information.

Preferred Qualifications

Ability to teach academic skills to students
o Ability to integrate academic advising and career development issues when assisting student in formulating academic plans
o Knowledge of the needs of 1st generation college students from diverse backgrounds
o Experience working with exploring and at-risk students
o Demonstrated sensitivity to the needs of a diverse adult student population
o Ability to work occasional evening and weekend hours as assigned