Job Positions

Student Success Case Manager/Coach

Categories: Southeast Region 4

Department:

Office of Student Success and Academic Engagement

Institution:

Saint Leo University

Date Posted:

Mar 1 2021 4:52PM

Close Date:

Apr 1 2021
 

Position Description

The Student Success Case Manager/Coach, reporting to the Associate Director of Student Success, promotes an increase in learning, persistence, and graduation by holistically addressing students’ university experiences. The Student Success Case Manager/Coach provides educational guidance, support, and assistance using a variety of advising techniques to create personalized interventions, coaching, and support services (both academic and non-academic) for all University College undergraduate students.

Duties

The Student Success Case Manager/Coach will be responsible for the following:
• Conduct one-on-one meetings with students to develop learning, financial, and life strategies that promote student success, specifically focusing on developing skills in time/stress management, goal setting, creating study plans, preparing for tests, utilizing individual learning styles, financial literacy, and other student success skills and strategies.
• Work closely with other university departments and offices to provide institutional resources, assistance, and guidance to students to overcome barriers to student success. Barriers addressed include but are not limited to: financial aid issues, student accounts issues, behavioral issues, and wellness issues (e.g., medical withdrawals, medical interim leaves).
• Foster the development of critical and creative thinking skills, problem solving, learning strategies, and inter-and intra-personal skills to result in improved success in and outside of the classroom, more connections to the campus community, and emphasis on future goals.
• In collaboration with Faculty, assist students with course selection, registration and appropriate education solutions to overcome barriers to student success.
• Determine the best personalized, proactive approach to serve students, as well as provide follow through and track the advancement of provided services through intentional assessment and evaluation.
• Identify policies, processes, procedures, and behaviors that create barriers to student success and work with the Executive Director to address and resolve these system-level issues.
• Process university withdrawals and capture data to identify and address the reasons why students withdraw as well as create intentional intervention strategies to decrease/deter the withdrawal outcome.
• Manage, monitor, and use available early alert systems, to create intervention strategies and resolve student issues.
• Serve on university committees and work collaboratively with key areas to support persistence, and graduation initiatives.
• Perform other duties as required.

Application Process

In addition to resume please include the following documents for consideration: 1. Cover Letter 2. Values Statement Values Statement: Please include a values statement (500 words or less) which highlights how your administrative philosophy and practices fit the Missions and Values of Saint Leo University. The University Ideal Mission Statement and Values are available on the Saint Leo website.

Institution Information

www.saintleo.edu

Additional Information

Must apply here:  https://saintleo.wd5.myworkdayjobs.com/en-US/SLU/job/University-Campus/Student-Success-Case-Manager-Coach_R4751

Contact Information

Angela Moore angela.moore07@saintleo.edu

Qualifications:

Required Qualifications

Qualifications

Knowledge:
• Master degree from a regionally accredited institution required.
• A minimum of two years of experience working in academic advising, advocacy, and/or coaching.

Skills:
• Advanced interpersonal, written and presentation skills.
• Experience working with diverse populations.
• Superior negotiation, problem solving, and service skills.
• Ability to analyze data in order to create and improve initiatives.
• Ability to take initiative and strong organization and time management skills.

Abilities:
• Demonstrated ability to work cooperatively with key stakeholders and constituent groups and foster a spirit of engagement.
• Ability to use technology to effectively manage case load and work with clients.

Preferred Qualifications

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge:
• Master degree from a regionally accredited institution required.
• A minimum of two years of experience working in academic advising, advocacy, and/or coaching.

Skills:
• Advanced interpersonal, written and presentation skills.
• Experience working with diverse populations.
• Superior negotiation, problem solving, and service skills.
• Ability to analyze data in order to create and improve initiatives.
• Ability to take initiative and strong organization and time management skills.

Abilities:
• Demonstrated ability to work cooperatively with key stakeholders and constituent groups and foster a spirit of engagement.
• Ability to use technology to effectively manage case load and work with clients.