Job Positions

Student Success Retention Coordinator

Categories: Mid Atlantic Region 2



Center for Academic Success


Christopher Newport University

Date Posted:


Close Date:


Position Description
The Student Success Retention Coordinator is an integral member of the Division of Enrollment and Student Success whose primary function is to support the University’s mission to foster academic persistence, bolster retention rates and increase degree completion.Duties Include: Responsibilities include the day to day development and implementation of retention programming and support strategies for first year, transfer, and second year students. This position will be responsible for implementing student-centered educational and psycho-social development programs in addition to supporting the facilitation and/or instruction of Christopher Newport University’s College 140 and College 150 courses. Researches, develops, and assesses best practices that improve persistence and support targeted programming to assist Christopher Newport University students academically, personally, and professionally. Assists program staff in the development and facilitation of Setting Sail Orientation sessions, Welcome Week Workshops, Signing Day, First Generation activities and other unique programs for students that contribute to academic success. Coordinates the “LAUNCH Virtual Transition Program,” as well as components of the Community Captains and Captains’ Connections initiatives. Facilitates and/or supports College 140 – The Transitional Learner course and College 150 – The Intentional Learner. Meets with individual students to create personalized action plans for success in the classroom.

Assists students with developing appropriate alternatives, options, and strategies for resolving student-related issues. Regularly meets with and monitors academic progress of students who are identified as “at-risk” or in academic jeopardy. Responsible for conducting outreach, providing academic support services, and developing interventions to support special population students and who have been identified through “At-Risk” indicators, Captains Care campus referrals, midterm grades, and/or on academic probation. Maintains “drop-in” hours for students who need immediate assistance with academic difficulties. Responsible for outreach and tracking of CNU’s “Recruit Back” initiatives for retention of first year students. Collaborates with the Academic Success staff and the Director of Academic Success to develop and facilitate workshops designed for CNU students as a whole. Implements and conducts student success workshops and seminars. Facilitates retention-centered programming workshops. Special focus to be primarily first year freshmen. Reviews retention data with the Center for Academic Success (CAS) team to identify common trends and barriers resulting in failure to progress. Provides recommendations to the Director of Academic Services regarding new initiatives and programs at Christopher Newport University to enhance freshmen retention and overall student graduation rates. Maintains documentation of student interactions with academic staff in addition to attendance at Center for Academic Success sponsored workshops events. Compiles data and generates standardized reports and prepares documentation for program files and individual student records for senior leadership. Makes recommendations to the Director based on attendance and survey feedback for future programming needs. Stays current with trends and best practices regarding student retention; participates in conferences and meetings to maintain knowledge of current industry best practices and guidelines. Responsible for the administration of the CSI (College Student Inventory) Survey administration prior to Summer Orientation. Participates and makes recommendations in the Post Assessment team discussion to determine students to be considered “at-risk”. Facilitates the administration of the MYSA (Mid-Year Student Assessment) Survey administration during fall term. Participates and makes recommendations in the Post Assessment team discussion to determine students to be considered “at-risk”. Assists with marketing for the Center for Academic Success and services provided. Responsible for development of content for e-newsletter and communication plans directed at parents of first year students. Responsible for daily postings to Center for Academic Success social media sites such as Facebook, Instagram, and Twitter according to CNU guidelines. Serves as department representative and support for annual events such as Welcome Week, Setting Sail, Changing Tides, Commencement, and Getting Started Week. Conducts informational presentations for students in regards to resources and services offered by the Center for Academic Success and the First Year Retention Specialists. Responsible for developing and maintaining exemplary relations with all constituencies both in and outside the Center for Academic Success. Develops and maintains very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees. Demonstrates a positive and professional attitude and treats everyone with dignity and respect. Fully supports the “Student’s First” value at CNU and routinely goes the extra mile in providing service. Projects a positive image of the department and university to all constituents.

Application Process
To apply, visit:
Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application. Review of applications will begin January 5, 2020. Applications received after January 5, 2020 will be accepted but considered only if needed. Search finalists are required to complete a CNU sponsored background check.

Institution Information
Selected by The Princeton Review to be included in The 385 Best Colleges: 2020 Edition, Christopher Newport University is a public school offering a private school experience — great teaching, small classes, and a safe, vibrant campus. A “student-first, teaching-first” community, CNU is dedicated to the ideals of scholarship, leadership and service. The University is located in Newport News, Virginia and enrolls 5,100 students. Academic programs at CNU encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University has recently completed over $1 billion in capital construction on its 260-acre campus, generated over 7,200 applications for a freshmen class of 1,238 and has been ranked by U.S. News & World Report’s America’s Best Colleges guide as third among public regional universities in the South and sixth among all regional universities in the South. In addition, CNU is ranked third among all public schools for having "the highest proportion of classes with fewer than 20 students.” Christopher Newport University is committed to ensuring that all people are welcomed, honored and fully engaged in the life of our academic community. We seek exceptional and diverse candidates and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit

Additional Information

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.

Contact Information
Director of Faculty Recruitment



Required Qualifications
Knowledge, Skills, Abilities (KSA's) required:
Excellent interpersonal communication skills.
Demonstrated organizational and time management skills.
Must be highly motivated, innovative and creative.
Strong computer skills.
Ability to foster positive internal and external public relations.
Ability to work both independently and on a team. Ability to consult with faculty, administrators, students and families.
Ability to serve in a coaching or mentoring role for college students.
Evening and weekend hours are required at strategic times.
Required Education:
Masters Degree or Bachelor’s Degree with experience that equates to a Masters Degree

Preferred Qualifications
Knowledge, Skills, Abilities (KSA's) preferred:Proficiency with Google email, calendar, sheets, forms, and "g"chat.Proficiency with Microsoft Office programs such as Word, Excel, and SWAY.Experience developing and facilitating workshops and/or information sessions. Excellent presentation skills.Preferred Education:Master’s Degree in College Student Personnel, Counseling, College Student Development or Higher Education with 18+ graduate level hours in Student Development / Counseling preferred.