Job Positions

Student Success Specialist Position/001450

Categories: Mid South Region 3


Academic Advising


The University of North Carolina Asheville

Date Posted:

Aug 19 2021 8:22AM

Close Date:

Sep 30 2021

Position Description

The Student Success Specialist provides high-touch support for continuing and prospective students, faculty, and staff that centers the student experience (and ensures that they are engaged in ways that make the students feel as welcome and supported as possible). This work will be guided along five key areas: Addressing traditional enrollment and advising issues: answer common enrollment and advising questions, including those around academic policies and procedures, helping students navigate the academic space through the many choices and decision points, redirecting to other offices when necessary (but always in ways that contribute to a good student experience). Strengthening (academic) belonging: collaborate with others in the Academic Success Center and partners in Student Affairs, Admissions, Academic Departments and many others to develop and implement both proactive and reactive initiatives, programming, outreach, and events that support specific populations. There will be specific attention paid to the various identities that students express as important, and particularly in support of a greater sense of belonging in support of greater academic success. These identities can include matters of race, ethnicity, gender, sexuality, nationality, socioeconomic standing, transfer status, geography, first generation status, and more. Managing student cases to close the gap between achievement and potential: work closely with an assigned caseload of students to provide holistic student support. This includes but is not limited to: connecting students to campus and community resources; providing academic and non-academic support, identifying student’s strengths and goals to create a personal plan of action for the completion of their respective degree program, and serving as liaison between students, faculty, and other campus partners. Amplifying use of data to inform the work: utilize predictive and program analytics to monitor student progression, identify students in need and appropriate outreach to those students, and develop individualized support plans that connect to larger institutional resources and opportunities. Promoting high impact practices and high achievement opportunities: help students connect to opportunities and high impact practices—research, internship, study abroad, and others—that better prepare them to have greater success not just while here at UNCA, but beyond. The Student Success Specialist should be prepared to work in an office that balances continuous improvement and creative thinking to offer the best possible experience and support for students, but also provides a stable set of protocols that will have been developed with shared governance and adhere to the overall vision of Academic Affairs, the University, and the System. This position is contingent upon grant funding. The position is anticipated for 2 years in duration, with consideration of possible extension based on funding.


Advising, registration, orientation, presentations, data, advising assignments and banner work, reporting and analyzing data, special events, student support, front desk support, other duties as assigned

Application Process

Four positions are available: 001450, 001451, 001452, and 001453. Review of application begins immediately and will continue until all the positions are filled. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned. Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution. If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.

Institution Information

Located in the Blue Ridge Mountains in Western North Carolina, UNC Asheville is the designated public liberal arts campus in the University of North Carolina system. UNC Asheville is nationally known for the quality of our student-centered teaching, mentoring of undergraduates in research, interdisciplinary learning, and striving to be an inclusive campus community. UNC Asheville is committed to promoting diversity and a work environment that encourages knowledge of, respect for, and the ability to engage with those of other cultures or backgrounds. Staff members are encouraged to take an active role to engage in the institution’s efforts in promoting diversity and inclusion throughout the workplace. The successful candidate is expected to foster an inclusive work culture where uniqueness of beliefs, backgrounds, talents, capabilities and ways of living are respected and welcomed. Women, traditionally under-represented minorities, and people with disabilities are encouraged to apply.

Additional Information

Typical office hours are Monday-Friday from 8:00am to 5:00pm. However, the University is seeking employees to work a variety of schedules, ranging from a traditional schedule to non-traditional such as Sunday through Thursday from 12:00pm to 9:00pm. Schedules may be altered either intermittently or on an ongoing basis to accommodate student needs. Work on nights and weekends, and additional hours are expected to meet the needs of students. Schedules must be flexible due to specific office peak times, i.e. during June, August, and January student orientation prior to and during regular registration periods prior to and during the first week of the semester yield programming for continuing students
The Office of Academic Advising is committed to providing scheduling options that balance institutional, office, and personal needs. Knowledge of trends and best practices in retention and academic success for students. Knowledge of trends and issues in higher education. Ability to work with a diverse population of students, faculty and staff. Skill in navigating difficult situations and ability to proactively problem solve. Ability to multi-task and work with changing priorities and initiatives.

Contact Information

Anne Marie Roberts, Associate Director of Academic Advising


Required Qualifications

Master’s degree and at least two years of work experience in college student services. May also consider a Bachelor’s degree and equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Qualifications

Master’s degree and at least two-four years of work experience in college student services. The ideal candidate will demonstrate experience in working with a broad range of students, staff, faculty. An understanding of the academic challenges faced by college students from diverse cultural backgrounds is crucial. Significant experience in designing/developing and implementing mentoring programs is highly preferred, as is experience in working with students from backgrounds that have been historically underrepresented in higher education. The ability to use word processing and spreadsheets for tasks such as advertisements, mail merging, and data collection/reporting. Experience with some of the following and a comfortability learning the others is important: Banner Student information systems, Slate, Argos reporting, Zoom and similar technologies, predictive analytics tools, Moodle Course Management, and Google Apps. The ideal candidate will have excellent verbal and written communication skills and the ability to work collaboratively with both faculty and staff.