Job Positions

Student Success Specialist

Categories: Great Lakes Region 5

Department:

Division of Online & Strategic Learning

Institution:

Ball State University

Date Posted:

Sep 4 2019 10:00PM

Close Date:

September 17, 2019
 

Position Description

Ball State University’s Division of Online and Strategic Learning invites applications for a Student Success Specialist.

Duties

This position provides direct student services, to include but not limited to, recruiting, advising, and administrative support for the delivery of online and blended programs. Ball State’s online programs routinely rank among the best in the nation.

Application Process

Apply online at: http://bsu.peopleadmin.com/postings/18839 . Include the following documents with your application: resume and cover letter addressed to Ms. Michelle Morrison. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Institution Information

Ball State University is located in Muncie, Indiana, approximately 45 miles northeast of Indianapolis. Approximately 21,000 undergraduate and graduate students enroll each year in diverse academic programs on and off campus. Our students come from all Indiana counties, all 50 states and 68 countries to pursue knowledge in seven academic colleges offering 190 undergraduate majors, 130 undergraduate minors, 140 graduate programs and 200 study abroad programs. The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same. The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave. For further information regarding benefits please visit: https://cms.bsu.edu/About/AdministrativeOffices/HumanResources/Jobs/Benefits-and-Community/professional-staff
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally protected status.

Additional Information

Contact Information

online@bsu.edu

Qualifications:

Required Qualifications

Qualifications

Master’s degree from an accredited college or university. One year of relevant experience (for example: teaching, counseling, advising, recruitment, admissions, online/distance program support/administration). Excellent oral and written communication skills; high degree of commitment to customer service; strong focus on detail and task completion; highly organized with good analytical skills; competency in the use of word processing, spreadsheets, database, email and internet applications.

Preferred Qualifications

Direct experience assisting college-level students; additional years of related experience. Project-based workgroup and/or management experience. Proficient use of a CRM (Customer Relationship Management) or enterprise database, preferably a Student Information System.