Job Positions

Student Support Specialist - Career Guidance

Categories: Northeast Region 1


Clinical Support Services


St. George's University

Date Posted:


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Position Description
Dedicated to assisting in the development of student success, the Office of Clinical Support Services resides within USS and provides consistent accessible guidance for all St. George’s University (SGU) students offering pathways to choosing a specialty, preparing strong residency applications, applying to the right programs, learning best practices for residency interviews and understanding all the ways to attain residencies as well as extending opportunities to those facing challenges and post-graduate career decisions. The Student Support Specialist – Career Guidance will implement and manage student centric guidance and communications utilizing various mediums while supporting the Office of Career Guidance (OCG) efforts to enhance and uphold a superior service level to students. The specialist will directly respond to student queries and provide exceptional educational career support to SGU’s medical students as they attempt to navigate the residency placement process and post graduate pathways. The specialist is an outstanding communicator who is approachable, possesses strong interpersonal skills, and has the capacity to handle a large volume of communications and projects in an organized manner. This role requires the ability to work collaboratively with other organizational associates; and display the patience and resiliency required to work with all students and create content based upon trends of noticeable needs and situations of students throughout their medical career timelines. The specialist exemplifies a positive work attitude along with a strong work ethic.

•Content creation and implementation of guidance messaging by creating and publishing OCG content that supports the OCG’s on-going campaign to continually enhance the student’s medical education career, residency application preparation and pathways for post graduate options.
•Provide inspiration to the team’s goals to increase residency retention rates. Connect the guidance to trends of student activities, while collaborating with Clinical deans and advisors.
•Facilitate over 14 annual webinar presentations with the Director of OCG, Primary Advisors and Deans.
•Create webinar presentations, update content and update internal cohort United Stated Medical Licensing Examination (USMLE) exam trends through competitive analysis. Edit and post presentations, navigating several medium points for student interaction and consumption.
•Collaborate with the Strategic Program Manager to define, craft and skillfully build corrective or curative content with supportive language and corresponding data to align with all communication events, targeted guidance and specialty specific strategies.
•Research residency programs to validate participating programs are in the National Resident Matching Program (NRMP) and are reporting of the competitive landscape of Caribbean Medical school residency attainment results.
•Upload data results annually within SGU proprietary software solutions and are made accessible to expected graduates for residency planning.
•Produce and publish communication campaigns to large cohorts of students using internal software tools (EMS), designing and creating templates, in addition to analyzing response rates, student interactions and trends.
•Schedule and prepare campaigns in a timely manner related to the SGU student and graduate populations throughout the clinical career calendar.
•Create and publish periodic questionnaires targeted for gathering student feedback specific to various initiatives and student support for the School of Medicine (SOM). Facilitate collection of responses, aimed at improving student experience, analyzing feedback specific to academic and demographic needs in order to gain insight related to residency application strategies.
•Create and collaborate on OCG website segments, along with supporting in the maintenance of the site. Provide updates related to communication events, ensure an up to date platform and introduce creative strategies to encourage website engagement and increased traffic.
•Additional ad-hoc projects, related to improving quality of guidance, as assigned.

Application Process
Submit on our Career Site by visiting the below link:

Institution Information
University Support Services LLC (USS) is the North American correspondent for St. George's University (SGU), a leading center of international medical education, drawing students and faculty from 140 countries to the island of Grenada, in the West Indies. SGU has helped change lives through its more than 20,000 alumni, which include physicians, veterinarians, scientists, and public health and business professionals across the world.

Additional Information

Contact Information
Elizabeth AvolioHR Manager, Recruitment & Employee Relations
631-665-8500, ext. 1530
Human Resources



Required Qualifications
•4 – 5 years of experience in a client facing or customer service role.
•Bachelor’s degree.•Proficiency in MS Excel, MS PowerPoint, and MS Word.
•Former experience as medical education coordinator or program coordinator for a residency program that has a high percentage of international medical graduates (IMGs) is preferred.

Preferred Qualifications
•Project Management experience is preferred but not required.
•Intermediate level in MS Excel is preferred but not required.
•Desired, but not mandatory: MS Visio, Banner, Webinar tools.