Job Positions

Success Coach, Part Time

Categories: Northeast Region 1


Strategic Initiative and Planning


SUNY Schenectady County Community College

Date Posted:

Sep 13 2021 1:35PM

Close Date:

Oct 18 2021

Position Description

Under the general direction of Student Success Manager, the Success Coach is a 12-month, grant-funded position, responsible for campus-wide proactive outreach to students flagged as at-risk or low performing academically. The Student Success Coach is responsible for promoting a positive and successful learning experience for students in an effort to increase student retention, success and completion. Assisting students with goal setting and providing continuous communication and follow-up to maximize goal attainment.


* Assist current students who are at-risk or low performing to connect with resources on campus to provide support towards their success.
* Work closely with students on Academic Warning or Readmitted in developing and updating their success plans and meet with them on a regular basis while on Academic Warning and their first semester after readmission.
* Monitors student assessment scores and attendance and maintains advising log or case management files to track contact hours, issues, and outcomes of advising sessions and student portfolios with appropriate documentation.
* Collaborate with Student Affairs and Academic affairs staff to provide wrap-around services for students struggling academically.
* Work with the Starfish Early Alert system to identify students who are academically at-risk for early intervention. * Communicate with all "flag raisers" to ensure productive communication paths related to student success.
* Provide training on the use of Starfish to students periodically throughout the year.
* Participate in New Student Orientation by offering training and information about Starfish and the role of the success coach.
* Aids students and instructors to problem solve issues that arise related to progress towards academic goals, persistence and attendance.
* Develops and presents lessons, workshops, or courses on college readiness and skills; develops relationships with college and other training providers to stay abreast of community needs and college programs in order to provide students with up-to-date and accurate information; establishes and maintains effective working partnerships with key stakeholders.
* Interprets and applies results of predictive analytics and non-cognitive assessment to assist in determining caseloads.
* Monitor students' progress and adjust pathways as needed. |
* Other duties or special projects as assigned by the Student Success Manager or the Dean of Academic Affairs.

Application Process

To Apply Submit:
Cover letter addressing qualifications
Copy of unofficial (or copy of official) transcript for required degree earned and date conferred or program in progress
Contact information for 3 professional references, with at least one reference being a current or former manager (please note - only the 3 references listed in your Interview Exchange application file can be considered and contacted) /index.jsp?catid=1482

Institution Information

SUNY Schenectady County Community College (SUNY Schenectady) is one of the State University of New York's finest two-year colleges located in upstate New York's vibrant and growing Capital Region, with easy access to Boston, NYC, the Adirondack and Catskill Mountains, Montreal and scenic Hudson Valley, all of which are just a few hours away. SUNY Schenectady is a premier college that provides quality, comprehensive education for transfer, career, training and workforce development to a diverse population in a student centered environment. The College offers more than 50 transfer and career programs in science, aviation, culinary, music, and liberal arts, and serves more than 5,000 students. SUNY Schenectady County Community College offers an excellent benefit package including health care with dental and vision coverage, a choice of retirement systems, a deferred compensation benefit, an on-site child care program and Montessori School, professional development opportunities, and health club membership. We take pride in being an urban campus with a small town feel.

Additional Information

Official transcripts and successful completion of a criminal background check will be required prior to appointment.

SUNY Schenectady County Community College does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, marital status, veteran status, gender or gender identify, disability, or age in admissions, employment, programs and activities. As an affirmative action and equal opportunity employer with a commitment to promoting an environment of equality, inclusion, and respect for difference, SCCC encourages candidates who can contribute to this goal to apply.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the College's crime statistics for the past three years; and the availability regarding the College's current campus security policies. SUNY Schenectady County Community College's Annual Security Report is available here.

Contact Information

Miriam Cajuste, Human Resources & Diversity Manager
Mailing Address:
Office of Human Resources
SUNY Schenectady
78 Washington Avenue
Schenectady, NY 12305


Required Qualifications

* Strong communication and organization skills
* Ability to work autonomously
* Bachelor degree
* Experience working with Starfish or other early alert/retention systems
* Experience working in a community college or higher education setting

Preferred Qualifications