This paper explores the challenges of the registration process in higher education through the vantage point of a retired college administrator re-enrolling as a student. Despite extensive experience and knowledge, the author faced numerous obstacles from application to course registration, illustrating how systemic issues can impede student progress. The author highlights the critical role of academic advising in student retention and success, drawing on research and personal insights to identify a gap between institutional values and practices. This gap underscores the need for higher education institutions to align their operational processes with their commitment to student-centered advising and support. The author’s experience serves as a call to action to improve these processes to better serve all students.

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