Job Positions

104275/Student Success Specialist

Categories: Great Lakes Region 5


Division of Online & Strategic Learning


Ball State University

Date Posted:

Oct 16 2020 10:00PM

Close Date:


Position Description

The Division of Online and Strategic Learning (DOSL) welcomes applications for a full-time Student Success Specialist vacancy.


This position provides direct student services, to include but not limited to, recruiting, advising, and administrative support for the delivery of online and blended programs. Ball State’s online programs routinely rank among the best in the nation. Our undergraduate and graduate degrees have earned top spots among online programs by U.S. News & World Report.

Application Process

Apply online at: Include the following documents with your application: resume and cover letter addressed to Michelle Morrison. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted. Review of applications will begin immediately and will be accepted through October 30, 2020.

Institution Information

Ball State University is located in Muncie, Indiana, approximately 45 miles northeast of Indianapolis. Approximately 21,000 undergraduate and graduate students enroll each year in diverse academic programs on and off campus. Our students come from all Indiana counties, all 50 states and 68 countries to pursue knowledge in seven academic colleges offering 190 undergraduate majors, 130 undergraduate minors, 140 graduate programs and 200 study abroad programs. The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.

Additional Information

The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave. For further information regarding benefits please visit:

Contact Information


Required Qualifications

Master’s degree from an accredited institution. One year of relevant experience (for example: teaching, counseling, advising, recruitment, admissions, online/distance program support/administration). Excellent oral and written communication skills; high degree of commitment to customer service; a strong focus on detail and task completion; highly organized with good analytical skills; competency in the use of word processing, spreadsheets, database, email and internet applications. Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Qualifications

Direct experience assisting college-level students; additional years of related experience. Project-based workgroup and/or management experience. Proficient use of a CRM (Customer Relationship Management) or enterprise database, preferably a Student Information System.