Job Positions

Academic Coordinator/Retention Specialist (Student Services Coordinator/Advisor 2 1482-NN)

Categories: Northwest Region 8


TRIO Student Support Services Program, Office for Access & Opportunity, Division of Student Affairs


Washington State University

Date Posted:

Jul 20 2021 11:35AM

Close Date:

Aug 15 2021

Position Description

The Academic Coordinator/Retention Specialist for TRIO Student Support Services Program at Washington State University is responsible for implementing systems and methods for student programs and services; advising and counseling of students in an effort to increase retention, academic achievement and graduation rates of the students served.


Under the management and supervision of the Director of TRIO Student Support Services (TRIO SSS), the Academic Coordinator/Retention Specialist is responsible for implementing systems and methods for student programs and services; advising and counseling of students in an effort to increase retention, academic achievement and graduation rates; develops individual academic plans and maintains case notes and records of meetings; coordinate tutoring and instruct class; assist Director in preparing comprehensive reports pertaining to TRIO SSS program goals, achievements, and evaluations; update and maintain related database; assist with outreach and retention activities; prepare University policy, procedures and updates; develop and participate in student workshops; functions as a liaison with University faculty, supervisors, and internal and external constituents; monitoring and evaluating student services and operational effectiveness, and effects changes required for improvement; serve on committees and professional development opportunities as assigned; support Student Affairs and the University strategic plan; utilize working knowledge of policies, principles and procedures of federal regulations outlined in the TRIO SSS grant under the U.S. Department of Education; supervise tutoring staff.

Application Process

Apply by August 15th, 2021 through WSU Jobs ( Washington State University is an equal opportunity/affirmative action educator and employer.

Institution Information

WSU is Washington's land-grant university with campuses located in Everett, Pullman, Spokane, Tri-Cities, and Vancouver. Additionally, research centers are located throughout the state, extension offices are located in every county in Washington, and online degree programs are offered worldwide. WSU employees promote academic excellence and innovative research that serves the state, nation, and world. With a focus on innovation, excellence, and accountability, continual enhancement of research and educational endeavors are at the core of WSU's strategic priorities.

Additional Information

Student Support Services is a program that is funded by the U. S. Department of Education Title IV under the Higher Education Act 1965 to assist Low-Income, First Generation and/or Disabled Students achieve a college education. Preference will be given to applicants with backgrounds similar to participants. This position is renewable based on the life cycle of federal funding.

Contact Information

Feel free to contact our Washington State University Human Resources Services at (509) 335-4521 or


Required Qualifications

Positions require a Bachelor’s degree and three (3) years of professional work experience in student services or related education/experience. Experience leading or directing the work of others. A Master’s degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year-for-year basis. Bachelor’s degree in Education, Human Development, Counseling Psychology or relevant social science discipline. Experience counseling/advising students in a higher education environment. Demonstrated excellent verbal/written communication and interpersonal skills. Experience creating and conducting presentations. Demonstrated experience with Microsoft Office including Access, Excel, Outlook, PowerPoint, and Word. Demonstrated ability to work effectively and positively in a diverse environment. Attention to details, organized, and ability to multi-task to meet deadlines.

Preferred Qualifications

Master’s degree in a related field. Experience interpreting and applying federal regulations and policies. Experience working with a diverse group of students and their families such as first-generation students, low-income students, students with disabilities, historically excluded populations and/or ethnically diverse student populations. Prior experience with TRIO programs or like programs. Personal experience overcoming barriers similar to those faced by Student Support Services students. Experience teaching, advising, facilitating small groups, tutoring, and/or providing other project related student services. Bilingual: fluent oral and written communication skills in a language other than English. Experience working with WSU student information systems. Demonstrated ability to exercise professional judgment and leadership, including the ability to work independently. Ability to form working relationships within the office, university and outside agencies and has a strong team attitude and approach. Familiarity with Washington State University academic rules and regulations. Experience with Washington State University business policies and procedures and/or federal grant regulations, especially with the TRIO Student Support Services program. Must have or be able to obtain at time of hire a valid driver’s license.