Job Positions

Assistant Director of Advising and Services

Categories: Great Lakes Region 5


Advising & Assessment


Chippewa Valley Technical College

Date Posted:

Oct 20 2020 10:00PM

Close Date:


Position Description

The Assistant Director of Advising and Services is responsible for managing day-to-day activities, testing protocols, and staff in the Assessment Center; leading data management efforts associated with federal, state, and local grants related to student support areas; and is responsible for departmental process improvement projects and outcomes. This position has specific and immediate responsibility of operational matters related to advising, including student performance monitoring and analytics and assessment of departmental processes. The Assistant Director of Advising and Services is also responsible for improving student retention by coordinating the departmental management of all Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems implementation, training, testing, and documentation; and oversees day-to-day activities of professional and support staff that provide direct support to the Academic Advising, Student Success, Career Development, and Assessment Departments. This position reports to the Director of Advising and Services and is member of the Student Services team.


- Provide leadership and direct supervision of professional and support staff that provide direct support to Academic Advising, Student Success, Career Development, and Assessment departments. This currently includes Assessment and Advising Center support staff and the Student Services Data Analyst
- Manage data analytics, maintenance, and grant reporting of Advise and Degree Works CRM systems.
- Oversee Student Services Data Analyst and analyze data to identify measurable outcomes, goals, and objectives related to grant activities and department initiatives.
- Coordinate tri-annual accountability grant reporting and data across Student Services functional teams.
- Responsible for departmental management of all CRM/ERP implementation, training, testing, and documentation.
- Responsible for the maintenance, testing, and training of Calendly and Appointment Plus student scheduling software.
- Represent department on Advise, Degree Works, and Banner User Committee (BUC).
- Manage and coordinate Assessment Center testing scheduling and staffing.
- Monitor assessment systems and processes including procurement, fiscal planning, and budgetary scrutiny.
- Collaborate with deans, program directors/department chairs, Student Services leadership, and community agencies to implement and provide direction regarding admissions assessments, program certification assessments, accommodation testing, college placement testing, and GED/HSED exams.
- Work directly with Finance department to develop processes, oversight, and management of budgets related to assessment voucher purchases and program certification testing.
- Serve as GED/HSED Chief Examiner and assume responsibility for all aspects of candidate eligibility, test administration, reporting, and record keeping.
- Communicate GED/HSED processes, guidelines, and results to high schools, corrections facilities, agencies, and other constituents.
- Oversee testing for third-party vendors (e.g., EMPCO, Prometric/ASE, Pearson VUE, ACT WorkKeys, HESI, IQT, Certiport) to CVTC students and community members.
- Assure all proctors meet and maintain proctoring requirements set by outside vendors.
- Coordinate Ability-to-Benefit (ATB) assessment operations as required for documentation of financial aid eligibility.
- Provide leadership, training, and support regarding assessment testing across all CVTC campuses.
- Coordinate and maintain assessment center set-up at CVTC campuses and outlying corrections facilities.
- Assist the Director of Advising and Services with advising and registration support and crisis management of students when needed.

Application Process

For more details and to apply, visit
Application deadline is 11:59 p.m. on 11/01/2020

Institution Information

As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment. All qualified candidates are encouraged to apply.

Additional Information


Contact Information


Required Qualifications

- Bachelor’s degree degree from an accredited college or university in a human services field.
- Minimum of two years of experience in a student services or related area, including experience with advising, assessment, and testing.
- Experience with ERP, CRM, or other database systems.
- Experience with software reporting tools. - State of Wisconsin Department of Public Instruction GED Chief Examiner designee, or ability to obtain within approximately three months of hire.

Preferred Qualifications

- Master’s degree in an education related field preferred.