Job Positions

Associate Director, Academic Advising

Categories: Mid Atlantic Region 2


University Academic Advising


Virginia Commonwealth University

Date Posted:

Jul 22 2021 3:11PM

Close Date:

Sep 22 20221

Position Description

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work. Student Success is at the core of VCU’s new strategic plan – Quest 2025: Together We Transform. To ensure each VCU student finds success on their individualized path, it is imperative that we establish a campus environment that eliminates artificial barriers to degree progression/graduation, nurtures student engagement both with faculty and our community, develops cultural competency in our graduates, and creates opportunities to experiment and develop tangible and intangible skills related to their future career goals. University Academic Advising (UAA) is comprised of approximately 30 professional advisors/leaders serving first-year, foundation (Art and Business), undeclared, non-degree seeking, and pre-health baccalaureate students. All professional advisors provide comprehensive advising services and teach first year student success courses. UAA is housed in the Division of Strategic Enrollment Management and Student Success and is under the leadership of the Senior Associate Vice President for Student Success. UAA is managed by the Executive Director of University Academic Advising, and all Associate Directors report to the Executive Director. University Academic Advising currently has two Associate Director positions available: Declared Advising Team – this team provides comprehensive advising to first year students only in the College of Humanities & Sciences, VCU Life Sciences, School of Education, and Wilder School of Government and Public Affairs Foundations: Business and Social Work Advising Team – this team provides comprehensive advising to undergraduate foundation students in Business and Social Work


The core responsibilities for the Associate Director positions include:
1. Hire, manage, and supervise a team of university academic professional advisors: ·
·Collaborates with Executive Director to establish annual expectations for advisors.
·Conduct 1:1 meetings and team meetings with advisors to ensure open communication, team goal setting, and individual goal setting.
·Engage in professional development opportunities to enrich supervisory skills in building a diverse, supportive, inclusive, and innovative team.
·As appropriate, work with advising team to develop semester-based programming initiatives that support the engagement and retention of students.
·Monitor advisors’ performance in meeting annual advising metrics and provide frequent feedback and quality enhancement training as needed. Complete mid-year and annual evaluations according to university timelines and guidelines. Address and document performance issues as they occur.
·Develop individualized career and professional development goals for each team member annually.
·Provide training and professional development opportunities to advisors to ensure that they have the necessary knowledge, skills, and abilities to accomplish annual expectations.
·Review student satisfaction survey results weekly and teaching evaluations each semester – provide timely feedback and offer mentoring or professional development as needed. ·Review and communicate safety issues to ensure a safe and healthy environment.

2. UAA & Student Success Leadership:
·Attend UAA Leadership, Student Success Leadership, and Academic Advising Administrators Committee meetings and contribute to strategic planning and implementation of initiatives.
·Meet regularly with Executive Director to ensure open lines of communication, strategize priorities, and provide timely updates on team efforts.
·Provide input to the onboarding/training committee to ensure the successful recruitment, training, and retention of new advisors.
·Develop student success campaigns that impact the collective development and retention of first year and second year students.
·Provide cross-training opportunities for other advisors in the University Academic Advising Center.
·Mentor senior advisors in the UAA office for future advancement opportunities.
·Manage team logistics and project management for annual processes (progression review, orientation pre-registration, early alert outreach, retention campaigns, etc.)
·Work with Student Success Strategic Initiatives office to develop tools and dashboards that support the assessment of metrics, outcomes, or data analysis.
·Submit a bi-weekly productivity report of advising operations and programs by established deadlines.
·Manage and update publicity and promotional material, including website information.
·Work with supervisor and fiscal administrator to ensure fiscal solvency (budget) for advising unit.
·Monitor enrollment, retention, and academic success reports for assigned majors/colleges – and communicate critical data points to advising team

3. Provide Academic Advising to Assigned Caseload:
·Manage a student caseload of 50-100 students.
·Advise students regarding: departmental, collegiate, and University policies and procedures; programs of study; and the development of appropriate academic plans.
·Write letters of recommendation and letters of support for student appeals.
·Guide students on petition processes for academic regulations or financial aid satisfactory academic progress. ·Assist students in identifying their interests, abilities, and academic goals and in making decisions regarding their academic career.
·Engage students in their Major Maps to introduce opportunities that will enrich their academic experience, facilitate their academic and personal development, and support their educational success.
·Teach students how to manage the college experience, navigate the University, make informed decisions, and assume responsibility for their academic success.
·Identify and assist struggling or at-risk students.
·Make appropriate referrals to other university resources.
·Participate in and provide feedback on training and professional development activities.

4. University Liaison Operations:
·As a UAA leadership team, participate in common university recruitment and yield events sponsored by the Office of Admissions, Transfer Center, and New Student Orientation.
·Engage with Strategic Enrollment Management partners (TRIO, Military Services, YouFirst, Student Financial Management Center, etc.) to ensure the engagement and support of vulnerable student populations.
·Develop and maintain strong academic relationships with advisors in Athletics, Honors College, and Pre-Professional Health.
·Collaborate with First and Second Year Experience and Transition programming to ensure positive retention rates into the sophomore and junior year
·Coordinate with academic departments and/or schools for transitioning students to departmental advising. ·Provide input and make recommendations regarding academic programs, enrollment challenges, curricular changes, policy and structural changes, and academic initiatives that support the University’s strategic recruitment and retention goals.
·Maintain strong working relationship with Career Services to annually review Major Maps and to develop programs.

5. Professional Development:
·Serve on departmental, school or university committees that serve as opportunities to further the mission of UAA and services related to UAA
·Become an active member in professional associations affiliated to the roles of this position (NACADA, FYE, etc.)

Application Process

Apply at:

Institution Information

Richmond, Virginia

Additional Information

Priority deadline is August 6th, but open until filled.

Contact Information

Ashlyn Anderson


Required Qualifications

·Master’s level degree required from an accredited institution.
·Minimum of 5 years of progressively responsible experience in university/college academic advising and/or higher education student programming.
·Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a member of the VCU community.

Preferred Qualifications

·Three years of full-time academic advising experience in a college or university setting;
·Demonstrated knowledge and understanding of the diverse student populations at a large public research university and the ability to successfully address the needs and issues presented by the student population; ·Supervisory or committee leadership experience;
·Demonstrated experience leading through change;
·Demonstrated experience in operations and process improvement;
·Demonstrated record of teaching excellence in first year or student success courses;
·Working knowledge of various technologies including Banner, EAB Navigate, Canvas, Tableau, and Microsoft Office Suite