Job Positions

Counseling Services Coordinator/Academic Counselor

Categories: Northwest Region 8


STARS Program, College of Engineering


University of Washington

Date Posted:

Jul 9 2019 10:00PM

Close Date:


Position Description

The University of Washington College of Engineering has an outstanding opportunity for a Counseling Services Coordinator. This position is responsible for the advising and retention initiatives and activities for The Washington State Academic RedShirt (STARS) program. The STARS program is a College of Engineering retention program targeting students from economically and educationally undeserved backgrounds. Students enter the program as freshmen and remain active program participants through their second year and then to a lesser extent through graduation. While the incumbent will collaborate with the program's director and actively engage in the development and delivery of retention programming and interventions, the primary responsibility will be proactive individual advising, counseling and success coaching, promoting the well-being of 60-125 students. (STARS uses a cohort model and students enter the program in groups of 30-64.) The incumbent carefully monitors students’ academic performance and develops and applies intervention strategies to assist in removing obstacles for students from admission through completion of the engineering math and science pre-requisites (typically 2-3 years) to ensure their progression and success. The incumbent must be passionate about responding quickly and consistently to individual student, group and institutional retention and success needs and will consistently seek to learn, develop and improve targeted intervention strategies for individual students as well as the overall STARS program. The incumbent will collaborate on, coordinate, and teach/facilitate the STARS year-long seminar (primary focus is on learning and study skills, personal, and career and professional development). Incumbent actively assists the director and program operations manager in the STARS admissions process, as well as lead/assume full responsibility for the planning, coordinating and implementation of STARS, Advising, Registration, Orientation, and Bridge Program.

One of the most complex components of this position will be assisting students in becoming highly self-regulated and self-motivated learners, counseling and motivating students towards quickly and consistently identifying and addressing obstacles to success. Most STARS students deal with multiple barriers to success and so the position requires having or developing a strong knowledge base and understanding of and commitment to student development theory and practice and student success philosophy and learning skills pedagogy. STARS is a highly selective program, however, the success of the program directly hinges on the academic counselor’s both willingness and ability to proactively counsel and guide students toward identifying obstacles and motivating them toward success. This unequivocally requires the ability and willingness to consistently address issues immediately and directly with individual students as well as the group. This includes working closely with director, faculty, instructors, TAs, staff and tutors to quickly identify and proactively address barriers to success. Teaching/facilitating effectively learning how to learn, excellent study skills development, and extensive time management skills components of the STARS seminars is another complex component of the position. Additionally, the incumbent will collaborate with a wide range of staff in the relevant academic units as well as staff from other recruitment and student support offices, particularly Engineering Department Advisers, the Office of Minority Affairs and Diversity, the CoE Career Center and the UW Counseling Center.


The three main dimensions of this role are:

  • Counseling/Advising/Success Coaching
  • Planning and Delivering the STARS Seminar
  • Programmatic and Administrative Duties

Please see the UW Hires Website for the full list of duties involved in each dimension.

Application Process

Please apply through the UW Hires website:

Institution Information

Additional Information

Working Conditions -- Duties are performed in an office environment on-site, at a desk or computer terminal, Monday through Friday, as well as in the classroom. Tele-commuting, or otherwise working off-site, are not viable options for this position. Background Check -- Due to the sensitivity and requirements of our positions, you should expect to undergo and be cleared of an employment background/criminal check, if extended an offer for employment. You may also be asked to provide proof of educational degree(s), licenses or credentials pertinent to the position. Visa Sponsorship -- Visa sponsorship is not available for this position. Applicants must currently be authorized to work in the United States for any employer. Relocation Assistance -- This position is not eligible for relocation assistance.

Contact Information

Applications are only accepted through the UW Hires website.


Required Qualifications

  • Bachelor’s degree in mathematics, engineering, psychology or related field and: • Demonstrated understanding of student development and awareness of the transition issues of students entering and progressing through higher education; dynamic self-directed commitment to stay updated on student development and learning theories and best practices.
  • Demonstrated knowledge of, experience with and/or strong commitment to working with diverse populations.
  • Commitment to providing exceptional student (customer) service.
  • Demonstrated excellence, sensitivity and empathy in regularly and directly providing constructive feedback focusing on the particular performances, not the performer; ability to offer nonjudgmental feedback on students’ work, stressing self-awareness, opportunities to improve and ways to advance success.
  • Superior interpersonal, oral and written communication skills.
  • Demonstrated outstanding ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail.
  • Affinity for and demonstrated high level of attention to detail; keen eye for details and making a conscious effort to understand causes behind an occurrence.
  • Experience coordinating and communicating with campus organizations and departments from both academic and student affairs.
  • Highly self-motivated, quick and impassioned learner and open to new ideas with desire to lead implementation.
  • Comprehensive knowledge and understanding of, or a Self-motivated team player with demonstrated ability to work effectively under pressure in the context of a fast-paced environment, with frequent interruptions and managing a complex, multi-faceted and growing program.
  • Ability, willingness and commitment to working in a dynamic team oriented environment that includes faculty, instructors, staff and student workers.
  • Demonstrated motivation, professionalism, strong work ethic: "can do" attitude and willingness to go the extra mile to ensure student success and to get the job done; demonstrated ability to exercise professional judgment and ability to work independently.
  • Flexibility to adapt to challenges and the ability to master new skills quickly.
  • 3 years administrative, counseling, advising, and/or comparable experience with increasing levels of responsibility.
  • Additional responsibilities as assigned by the Director of STARS and Associate Dean of Diversity & Access.

Position requires evenings and weekends. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Preferred Qualifications

  • Strong preference for Master’s Degree in higher education, student personnel, psychology, or STEM field.
  • Demonstrated experience with utilizing developmental advising in working with students.
  • Strong preference for experience with first and second year students and/or first-generation or students from low-income backgrounds; strong commitment to working with diverse populations.
  • Preference for 3 - 4 years of administrative, counseling, advising, and/or comparable experience with increasing levels of responsibility.
  • Preference for familiarity with UW advising and administrative systems.
  • Demonstrated word processing and database skills for report production, presentations and creative flyers; excellent experience with Microsoft Word, Excel and Microsoft Access strongly preferred.
  • Excellent problem solving skills.
  • Experience teaching and/or conducting workshops.
  • Experience with program planning, development and management.