The Licensing, Verification and Graduate Support Specialist works within the Office of the University Registrar and works with works with SGU students to ensure all their licensure and credentialing questions are answered and by performing licensure functions in compliance with state, country, or provincial regulations. In addition, this position is responsible for the certification of medical students and graduates seeking to sit for the United States Medical Licensing Examinations (USMLE) and/or to enter US residency and fellowship programs accredited by the Accreditation Council for Graduate Medical Education (ACGME). This position assists with the timely collection, updating and maintenance of all information received on St. George University (SGU) graduates. This position reports to the Associate Registrar, Licensing, Verifications and Graduate Support.
Provide superior customer service to current students, alumni, faculty, staff and licensing boards.
Processes FCVS & NSCH verifications for graduated students
Processes hospital verifications for SGU graduates.
Processes licensure paperwork for graduates of SGU.
Works with each individual student to attain all paperwork and ensure that each accrediting body receives the paperwork.
Creates and submits application packets to states by gathering all data necessary for completion.
Reports on regulations necessary for operations and licensure on behalf of SGU.
Work with SGU students to understand where they plan to be licensed and ensure they have all appropriate paperwork and meet established deadlines for each regulatory body.
Review and communicate all regulation changes related to SGU students.
Requests and analyzes data needed for licensure and other approval applications.
Assists institutional leadership to respond to student and regulator complaints and resolve operational issues. Processes ECFMG verification for graduated students.
Certify cohort of Verification of Medical Education form (327A) to assure that each graduate receives their ECFMG Certificate on time to start residency. This process includes entering leave of absence information, academic/disciplinary probation information, and uploading diplomas and final transcripts.
Maintain a relationship with ECFMG to verify student and graduate medical education credential authenticity. Certify cohort USMLE Applications on EMSWP and work in conjunction with student finance to verify if there are any outstanding balances.
Process transcript release form (Form 173) for cohort of SOM students.
Ensure all USMLE dates and scores (Step 1, Step 2 CS and Step 2 CK) are entered in Banner.
In conjunction with the Office of Clinical Studies, make certain that required documentation for certification is complete and attached to the student record and file.
Download USMLE Performance data reports from ECFMG website and ensure it is uploaded into Banner. Support in all communications, data verification, and information gathering for graduate licensing in all jurisdictions in which graduates apply, providing customer service both to the graduates and to the regulatory bodies requesting information.
Collect, update, and maintain information on graduates from all programs, particularly in the School of Medicine (SOM) and the School of Veterinary Medicine (SVM).
Provide all ECMG, USMLE and NBME score reports to the OUR – Records Management team for scanning and filing.
Conduct phone or email correspondence with both domestic and international graduates to maintain and collect graduate profile information and current demographics.
Collect information including, but not limited to email address, mailing address, employment status, licensing or certification attained, phone number.
Research and conduct outreach to gather unfounded graduate profile information or demographics.
Collaborate with OCG to gather and extend research on unmatched graduate employment information.
Actively investigate and search through online sources to research both Doctor of Medicine (MD) and Doctor of Veterinary Medicine (DVM) Licensure, Board Certification, fellowships and other state licensure. Enter all information into the appropriate database for recordkeeping.
Actively investigate and search through online sources to research all SVM internships, residencies, employment positions and licensures.
Enter all information into the appropriate database for recordkeeping.
Other duties as assigned by the Associate Registrar, Licensing, Verification and Graduate Support/or University Registrar
Please apply directly on our Career Site: https://sgu.csod.com/ux/ats/careersite/7/home?c=sgu
About University Support Services, LLC University Support Services LLC (USS) is the North American correspondent for St. George's University (SGU), a leading center of international medical education, drawing students and faculty from 140 countries to the island of Grenada, in the West Indies. SGU has helped change lives through its more than 21,000 alumni, which include physicians, veterinarians, scientists, and public health and business professionals across the world. USS is a Delaware limited liability company located in Great River, New York providing administrative services and functional support to SGU.
Elizabeth Avolio firstname.lastname@example.org
Bachelor's degree and 2-3 years of experience in a student services office with an in-depth understanding of student records administration. An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered. Experience interpreting complex laws, regulations, and policies and implementing processes to maintain compliance. Demonstrated knowledge and understanding of student information systems. Experience with Banner preferred. Understanding of FERPA and knowledge of privacy and confidentiality rules as they relate to student information. Advanced skills in MS Word, Access, Excel, and PowerPoint. Experience with student information systems (Banner) or similar databases.
Essential Knowledge, Skills & Abilities
Excellent interpersonal, organizational and communication skills. Ability to work with a diverse population. Commitment to teamwork. Ability to collaborate effectively with university departments and cross-functional teams. Strong computer skills. Excellent organizational, analytical, and administrative skills are essential along with the ability to effectively communicate to various constituencies. Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint and the ability to learn new software programs. Familiarity with Registrar best practices related to degree auditing and other records and registration policies and procedures. Exceptional customer service skills and ability to advise and counsel students Ability to maintain a high level of accuracy and attention to detail Ability to handle complex and highly sensitive materials and to foster a culture of confidentiality throughout the office Excellent oral and written English communication skills; including active listening skills