Job Positions

Registrar Coordinator

Categories: Northeast Region 1




St. George's University

Date Posted:

Jun 17 2021 2:41PM

Close Date:

July 8 2021

Position Description

The Registrar Coordinator provides critical administrative and student support to the School of Medicine and School of Arts and Sciences (SAS) registrar organization and provides excellent service to students, faculty and staff. The Registrar Coordinator works as part of the SOM/SAS team. The Registrar Coordinator, SOM and SAS is responsible for helping to ensure that student records are tracked and maintained according to University policy. This position will be responsible for working with student records from the point of admission and will be required to understand the admission and registration process as well as all registrar academic statuses. The Registrar Coordinator performs registration activities, degree audits, processes transcript requests, enrollment verifications and deferment request and provides a wide variety of administrative tasks. This position reports to the Senior Associate Registrar, Institutional Operations.


Create an effective and efficient student-centered, service orientated atmosphere and provide excellent customer service. This includes, but not limited to, answering the telephone promptly; responding to emails; and processing changes to student academic records accurately and timely. Ensures compliance with academic, regulatory requirements, including adherence to FERPA guidelines, with accuracy, timeliness, and student-centered professionalism. Performs registration support services to support departmental operations, including enrolling and registering students and updating students in Banner. Provides support services to students regarding registration and student records policies and procedures. Ensure students are registered for the correct courses and reflects promotion policies. Ensures transcript requests/enrollment verifications/deferments are processed within 3 business days. Ensure all paperwork is provided to the Records team for immediate scanning and filing. Maintains efficient degree audit/clearance process and quality control procedures by conducting detailed checking of degree requirements. Processes, mails and closes out files, which includes correcting and printing rotation charts for SOM graduates and diplomas for all SOM and SAS graduates. May serve as a back-up to the Academic Enrollment and Compliance, monitors, and updates Leave of Absence (LOA) spreadsheet, and ensures students are contacted. who are scheduled to return. Works to ensure class rank information is provided to the OUR leadership. Maintains reporting on class rank. Serves as lead for processing all changes to the students record(i.e. name changes, change of address, immigration information, diploma replacements) for SOM and SAS students. Serve as initial point of contact for all telephone calls for SOM and SAS students. Provides accurate data entry, data processing and data maintenance using Banner. Processes and tracks transcript and other academically related documents and associated fees, while adhering to The Family Educational Rights and Privacy Act (FERPA) regulations. Ensures all transcripts are sent out within 3 days to students. Process all transcripts requests from the Office of Clinical Studies, GATE/Scholarship Students, ERAS and ECFMG, the Office of Marketing, Recruitment and Enrollment Operations (MREO). Ensures these processes run multiple times a day. Serves as a back-up to providing MD student checklists for APRC and/or CAPPS for SOM and SAS. Generates and mails individually requested replacement diplomas. Provides all records to the Records Management team for scanning and filing. Works with others in the Office of the University Registrar to resolve issues raised by student and faculty and serves as a resource for other institutional stakeholders. Other duties as assigned by the Senior Associate Registrar, Institutional Operations and/or University Registrar

Application Process

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Institution Information

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Contact Information

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Required Qualifications

Excellent interpersonal, organizational and communication skills. Ability to work with a diverse population. Commitment to teamwork. Ability to collaborate effectively with university departments and cross-functional teams. Strong computer skills. Excellent organizational, analytical, and administrative skills are essential along with the ability to effectively communicate to various constituencies. Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint and the ability to learn new software programs. Familiarity with Registrar best practices related to degree auditing and other records and registration policies and procedures. Exceptional customer service skills and ability to advise and counsel students Ability to maintain a high level of accuracy and attention to detail Ability to handle complex and highly sensitive materials and to foster a culture of confidentiality throughout the office Excellent oral and written English communication skills; including active listening skills

Preferred Qualifications

Bachelor's degree and 2-3 years of experience in a student services office with an in-depth understanding of student records administration. An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered. Experience interpreting policies and implementing processes to maintain compliance. Demonstrated knowledge and understanding of student information systems. Experience with Banner preferred. Understanding of FERPA and knowledge of privacy and confidentiality rules as they relate to student information. Advanced skills in MS Word, Access, Excel, and PowerPoint.