Job Positions

Student Success Advisor

Categories: Great Lakes Region 5


Student Success Center


Ohio Northern University

Date Posted:

Jul 22 2020 10:00PM

Close Date:

August 21 2020

Position Description

Ohio Northern University is accepting applications for the position of Student Success Advisor to support the Student Success Center and support all university-related efforts for student retention, persistence, and life-long success.

Job Summary:
ONU seeks a dynamic and committed Student Success Advisor who will play a significant role in managing holistic and strategic support for undergraduate student success. Reporting to the AVP of Academic Affairs/Director of Student Success, and employing best practices, the Student Success Advisor will provide leadership in the Student Success Program through outreach to students and campus partners.


Principal Responsibilities

Working with students to develop, implement, monitor individual plans leading to persistence, timely graduation and eventual attainment of career goals
·       Organize strategic and holistic advising, coaching and mentoring of individual students, particularly those who are changing majors and college of enrollment.
·       Develop support for targeted groups of students, especially transfer, military, and first generation.
·       Provide career exploration and assessment of interests, skills and values to students undecided about career or major through the use of career assessments (e.g. Strong Interest Inventory).
·       Create and implement time management and study skills workshops and tools for students.
·       Maintain accurate and confidential records of every student interaction including in-person visits, phone, and online consultations.

Managing student success/retention software and data
·       Coordinate messaging, generate reports from analytics dashboards, and triage alerts through retention/student success software
·       Facilitate appropriate responses to student Early Alerts for the undergraduate colleges.
·       Track students who left the university to work with the colleges to re-enroll students.
·       Develop reports to assist in the assessment of Student Success programs.

Collaborating with the Director of Student Success and campus leadership to identify, create, and monitor retention strategies for all students
·       Facilitate student success presentations and workshops for various campus partners.
·       Closely collaborate with Associate and Assistant Deans, faculty advisors, Multicultural Development, athletic coaches, Registrar, Institutional Research, Financial Aid, Bursar, Enrollment, Information Technology, and Student Affairs staff.
·        Coordinate with tutoring and other academic support services occurring in each college.

Contributing to the Student Success Center’s development of initiatives to support success and retention of a diverse and inclusive student body.
·       Participate in the development of marketing and communication materials (print, video, web, social media) for Student Success initiatives and programming.
·       Coordinate efforts with the Office of Multicultural Development.
·       Support the first year student Common Experience.
·       Through professional development, actively inform the campus of current issues and trends related to college students’ academic success and retention.
·       Other duties as assigned including night/weekend assignments, group meetings, and off-campus outreach.

Application Process

For more details and to apply, visit

Institution Information

Benefits Summary:
Benefit package includes: Medical, Dental, Vision, and Prescription insurance, Life insurance, Workers’ Compensation insurance, Unemployment insurance, and Total Disability insurance.

The University contributes 4% of the regular salary with up to 3% additional in matched contributions into the TIAA Retirement Program. Other benefits include tuition remission for employee, spouse, and employee’s dependent children under the age of 25 (this does not include the last two year of the PharmD program or the JD), twenty days of vacation and twenty days of paid medical leave per year. ONU is an equal employment opportunity employer. Accordingly, no person shall be discriminated against on the basis of race, color, sex, gender identity, transgender status, religion, national origin, age, disability, sexual orientation, marital status, military or veteran status, genetic information or any other category protected by federal, state, or local law. This policy applies to all areas of employment including recruitment, hiring, training and development, promotion, transfer, compensation, benefits, discipline, separation and other terms, condition and privileges of employment.

Additional Information


Contact Information


Required Qualifications

Required Skills:
• Superior critical thinking and communication skills in English.
• Excellent computer skills with working experience in a variety of applications, especially Microsoft and G-Suite products, web-based software and data management systems.
• Excellent organizational skills with the ability to efficiently and effectively manage multiple work priorities.
• Ability to work independently while developing strong collaborative relationships with colleagues, students, student services, and academic services units.
• Ability to maintain confidentiality and compliance with FERPA laws.
• Demonstrated sensitivity to, and understanding of, the diverse academic, social, economic, cultural, disability, and ethnic backgrounds of college students.
• Demonstrated ability to summarize and analyze both quantitative and qualitative data.
• Ability to learn quickly and exhibit flexible thinking/growth mindset.
• Outstanding customer service skills.

Minimum Qualifications:
• Bachelor’s degree
• Three (3) years of relevant experience in higher education

Preferred Qualifications

• Master’s degree in advising, higher education, or student affairs related discipline
• More than 3 years of relevant experience in higher education.
• Demonstrated experience in diversity and inclusivity initiatives
• Demonstrated ability to work in collaborative teams
• Skill assessing academic difficulties, developing appropriate remedies and evaluating and assessing effectiveness of student support intervention
• Experience with career assessments and the career exploration process — certification in Strong Interest Inventory training is preferred or willingness to be trained, if not currently certified.
• Facility in a second language
• Membership in NACADA and/or NCLCA