Job Positions

Student Support Services, Manager

Categories: Great Lakes Region 5


Medical Student Affairs


Rush Medical College

Date Posted:

Jan 20 2020 10:00PM

Close Date:

February 28, 2020

Position Description

Position Highlights: This Student Support Services Manager will be responsible for the organization and implementation of academic support services available to Rush Medical College (RMC) students, monitoring participation, and facilitating ongoing review by Office of Integrated Medical Education (OIME) faculty. This position will have primary responsibility for coordinating and managing academic support services for medical students. This individual will collaborate with OIME faculty liaison to RUSDAT to facilitate monitoring and implementation of any approved student disability accommodations. The Manager Student Support Services will collaborate with faculty and staff within the OIME to implement and monitor processes that support the success of our medical students in the curriculum and in their development of a professional identity. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.


Position Responsibilities:
• Designs and develops individual and group academic support services for medical students
• Meets with students for general, enhanced, and remediation support
• Collaborates with Director of Assessment, Manager of Behavioral Assessment and Assistant Dean of Clinical Curriculum in identifying at-risk students
• Works closely with Student Academic Progress Coordinator in developing processes and systems for remediation
• Schedules meetings and conducts focused intakes and assessments to identify individual student needs
• Develops individualized learning and action plans with students to support the development of their academic, career, and personal/social goals
• Collaborates with leadership administration, faculty, and OIME staff in implementing students' individualized plans  Communicates with Assistant Dean of Faculty Advisory and individual Faculty Advisors
•Establishes and maintains university partnerships, including Counseling Center, Center for Student Success, and Student Disability Services in supporting the needs of medical students
• Monitors student progress and communicates in a timely fashion student progress with key stakeholders
• Develops and manages referral process for outside student academic counseling services
• Documents student meetings and progress into MedLeaders
• Organizes counseling services reports from MedLeaders and provides summaries for Early Intervention Committee and COSEP meetings as appropriate
• Maintains database of records related to academic support services
• Assists in the execution of success program for entering students identified as at-risk for academic difficulty
• Meets regularly with MSA team to report updates on student progress and program planning
• Co-facilitates skill-development workshops including time management, stress management, study skills, etc.
• Assists the MSA team with data management, reports, and marketing for all academic support services
• Remains current on relevant research pertaining to supporting medical students with their academic development
• Engages in professional development opportunities through the American Association of Medical Colleges (AAMC) and other relevant opportunities
• Performs other related duties as assigned

Application Process

Application Link:

Institution Information

Company Highlights:
• Rush University is known for its high-quality health care education, supportive learning environment, engagement with the urban community and forward-looking education approach.
• Rush University's Clinical Nurse Leader program is ranked #1 in the nation by U.S. News & World Report.
• Rush University's Doctor of Nursing program is ranked in the top four in the nation by U.S. News & World Report. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Additional Information


Contact Information

Christine R. Corral, PhD Director, Student Professional Development


Required Qualifications

Position Qualifications Include:
• Master’s degree required, with preferred emphasis on education, counseling, learning differences, educational psychology or advising
• 3-5 years of experience in student support services, higher education, or counseling preferred.
• Experience with standardized test preparation
• Experience with learning differences
• Knowledge of learning processes theory and practice
• Demonstrated initiative, and ability to manage multiple ongoing tasks and projects
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Dependable and efficient
• Works with faculty, staff, and students in a congenial and collaborative manner
• Exemplary professionalism in dealing with interpersonal issues and confidential matters
• Awareness of his/her role in projecting a positive image of RMC in all affairs
• Commitment to ongoing personal professional development

Preferred Qualifications

Refer to required qualifications