NACADA Web Event

Incorporating Coaching Skills into Academic Advising Practice: Discovering the Relational Power of Advising (DW102)

Online Webinar Presentation
Thursday, March 4, 2021
1:00 - 2:00 p.m. Central Time

NACADA members register by February 2, 2021 to receive Early Bird Discount
Registration Deadline: midnight Central Time on Tuesday, March 2, 2021

Webinar Overview

In February 2019 and February 2020, leaders of NACADA’s Academic Coaching Advising Community discussed basic concepts of Incorporating Coaching Conversations into Academic Advising Practice and A Deeper Look at Incorporating Coaching Conversations into Academic Advising Practice. They shared key coaching concepts and research relevant to how to incorporate a coaching way of being into a range of advising contexts and timeframes.

In this webinar, we will hear from three advising teams who shared at the 2019 and 2020 NACADA Annual Conferences about the coaching strategies they have incorporated into their institutions’ advising programs with a high degree of documented success. Although they work with diverse populations (adult and non-traditional students, students facing academic recovery, as well as traditional-age students) in a variety of advising situations (both face to face and viritual), all have found that applying insights and strategies from a coaching approach can help achieve positive results, whatever our institution’s unique model may be.

The presenters will discuss how adding coaching strategies has enhanced their ability to support students’ progress and contributed to a positive environment for all. They will share how learning coaching techniques helped them discover the relational power of advising and move their interactions with students from transactional to holistic and transformational. They will talk through how leadership methods supported the program and contribute to an institutional cultural transformation, while providing insights into the organizational change management that was necessary for effectiveness. They will challenge expectations and ideas of the traditional separation of academic advisors and success coaches and share how adding coaching skills to their “advising toolbox” can help advisors move from informational experts to inquisitive participants in their students’ growth and development journeys.

Academic Advising Core Competencies that will be addressed in this presentation include:

C4 Understanding of academic advising approaches and strategies
C5 Understanding of expected outcomes of academic advising
C6 Understanding of how equitable and inclusive environments are created and maintained
R2 Ability to create rapport and build academic advising relationships
R3 Ability to communicate in an inclusive and respectful manner
R4 Ability to plan and conduct successful advising interactions
R7 Ability to engage in on-going assessment and development of the advising practice


University of Phoenix team

Elizabeth Bailey, Academic Counseling Manager
Jeremy Broadbent, Academic Counseling Manager
Krissi St. John, Manager, Student Services

Indiana University Kokomo team

Kelli Keener, Director of Advising
Eella Kemper, Academic Advisor for Allied Health Sciences and Nursing
Lori Collins, Academic Advisor for Allied Health Sciences

Northwest Missouri State University team

Allison Hoffmann, Director, Academic Success & Retention
Julie Johnson, Lead Academic Advisor/Success Coach

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