Job Positions

Academic Advisor

Categories: Rocky Mountain Region 10


University Advising


Northern Arizona University

Date Posted:

May 3 2021 4:11PM

Close Date:

May 19 2021

Position Description

University Advising is hiring for multiple positions within various units. Certain positions have the option to be located in Phoenix or Flagstaff. A letter of interest (cover letter), resume & at least three professional references must be included with the online application. Some weekend and evening work will be required as well as occasional travel. Salary: The budgeted salary amount is $38,000. **The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.


• Develop meaningful relationships with students based in empathy, compassion, and appreciative, developmental, and intrusive advising techniques.
• Work together in a team setting to accomplish various projects, demonstrate empathy in support for one another and foster an environment of continuous improvement.
• Interview and advise students regarding information, procedures and academic requirements of a specific program or major. Assist students in understanding requirements, evaluating academic abilities and setting goals. Present academic information to orientation groups and potential students and parents.
• Responsible for a full range of coaching and advising activities with the primary goals of ensuring learner success and retention to graduation.
• Assess the student's stage of development (academic, career and personal) and promote student growth by determining suitable developmental tasks; assist students in the establishment of realistic and attainable academic and career goals.
• Monitor academic progress of students; analyze progress reports from instructors; determine eligibility and satisfactory progress toward degree; identify current and potential needs or problem areas (e.g., study skills, tutoring) and refer students to appropriate campus resources for assistance; communicate findings to coaches and administrators.
• Evaluate transcripts from other academic institutions for application to degree program. Assist with process to apply any applicable credit to satisfy degree requirements.
• Assist in recruitment of potential students by advising them of general academic requirements of a specific college, including program admission if applicable.
• Maintain high familiarity with standard concepts, practices, and procedures of relationship building, coaching, and quality customer service.
• Systematically engage with learners to ensure their success and retention.
• Take proactive measures to ensure prompt resolution of any potential obstacles, respond to student questions and concerns. Work with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to degree completion.
• Review entire caseload on a regular basis and proactively engages in outreach to students.
• Demonstrate core values of excellence in education, student success, educational access, diversity, integrity, professionalism and civility.
• Maintain accountability for specific advising and coaching metrics and key performance indicators including the timeliness and accuracy.
• Teach decision-making strategies and problem-solving skills to students by modeling and example.
• Assist students in navigating university policies and procedures, including forms and processes for program/plan declaration, enrollment help, petitions to add/drop a class and graduation assistance.
• Assist in the maintenance of advising tools, such as Academic Advisement Reports, Jacks Planner, catalog, Transfer Academic Plan, Jacks Path, etc.
• Work with specific student populations and their particular needs (i.e., First-generation students, transfer students, nontraditional students, ROTC, international, Veterans, student athletes etc.)
• May facilitate seminars and workshops.
• Document student interactions according to unit requirements.
• May serve on various committees to give input in the development, refinement and updating of university/college academic policies and procedures.

Application Process

Please apply through our online service at If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Institution Information

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence. Learn more at Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples. EEO is the Law Poster and Supplements NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

Additional Information

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff. FLSA Status: This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked. Benefits: This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Contact Information

Human Resources (928) 523-2223


Required Qualifications

• Associates or Bachelor's degree in a field related to area of assignment AND one year academic advising experience; OR,
• Any equivalent combination of experience, training and/or education.

Preferred Qualifications

Degree in field pertinent to the college, higher education or academic services.
 Previous advisement and/or teaching experience.
Experience and/or knowledge of practices, policies and procedures at NAU or other higher institutions.
Experience serving undergraduates in an academic environment.
Experience with technology specific to advising, i.e., PeopleSoft. KSA’s
Basic knowledge and understanding of student learning outcomes.
 Knowledge of university and college curriculum content and requirements.
Strong interpersonal skills.
Ability to interact effectively with faculty, students, colleagues and community members of diverse cultural backgrounds, age ranges and experience levels.
 Ability to work collaboratively.
 Must be detail oriented.
Ability to organize multiple projects at one time and follow through on deadlines.
Strong written and oral communication skills.
Strong computer skills.
Proficiency in Microsoft Office Suite.
Active listening skills.
Demonstrated knowledge or theories related to student, career, and/or identity development.
Comfortable in a fast-paced, high-volume environment.
Experience in delivering effective presentations to small and large groups.
Experience delivering excellent customer service.