The Admissions Coordinator within the Office of Marketing, Recruitment and Enrollment Operations (MREO) serves as a representative of the University to provide admission support and process student applications to ensure application readiness for the different stages of the application process. The Coordinator will work closely with the Admissions Officer who communicates with the assigned prospective students from inquiry through matriculation and is expected to provide customer service to all assigned students, while the Coordinator provides the necessary backend support. The Admissions Coordinator is expected to work closely with the Admission Officers to ensure that all applicants are informed and serviced throughout the application process – through the Committee on Admission, and, if accepted, through the housing and orientation process. In addition, the Admissions Coordinator is expected to maintain a high level of efficiency and accuracy in the processing of applications to all programs in the University to support the efforts of the Committees on Admission. The primary objective is to provide support to the Admissions Officers to help inform, guide, and present qualified applicants to the Committee on Admission, and to ensure a smooth matriculation of accepted students. The Admissions Coordinator will be a key driver in the admissions process and will report into the Director, Admissions.
•Work with the Admissions Officer to ensure that inquiries and applicant concerns are serviced in a timely and appropriate way throughout the admission cycle to matriculation.
•Provide excellent customer service to all applicants, under the voice of the Admissions Officers.•Ensure the timely processing of all applications and that timely communications are being sent to the applicants regarding the status and completion of the applications.
•Adhere to all recruitment and Admission processes and procedures to ensure effective contact management, including phone/email follow up throughout inquiry to matriculation cycle.
•Enter, track, and review all applications and supplemental documentation within the specified time frames.
•Work in tight partnership and in support of up to two Admissions Officers to provide a seamless concierge experience.
•Work closely with the Admissions Officers during the acceptance stage regarding deposits, housing, flight information, etc., identifying all candidates who seem concerned about eventual enrollment at St. George’s University (SGU).
•Based on department strategies and goals, provide daily prioritization for Admissions Officers on service needs of students, communication priority, identification of applicants to pass to Dean of Admissions, and provide behind-the-scenes communication to applicants in the voice of the Admissions Officers.
•Serve as secondary point of contact, assisting the Admissions Officers as necessary, to prospective students and applicants, providing consistent, accurate and timely information about the University, ensuring that their experience with SGU is a pleasant and efficient one. Open, review, and triage all incoming Admission inquiries – calls, mail, email, etc.
•Facilitate student enrollment, housing, and registration processes.
•Assist in admission projects as requested.
•Perform miscellaneous administrative projects as needed.
Submit a formal application on our Career Site following the link below:https://sgu.csod.com/ux/ats/careersite/7/home/requisition/244?c=sgu
University Support Services LLC (USS) is the North American correspondent for St. George's University (SGU), a leading center of international medical education, drawing students and faculty from 140 countries to the island of Grenada, in the West Indies. SGU has helped change lives through its more than 20,000 alumni, which include physicians, veterinarians, scientists, and public health and business professionals across the world.
HR Manager, Recruitment & Employee Relations
631-665-8500, ext 1530
•Dynamic individual who demonstrates passion, heart, positivity, and teamwork.
•Commitment to teamwork and customer service•Well-spoken and articulate; strong written communication skills
•Able to effectively and proactively network with peers and at all levels of University staff and administration.
•Able to work well under pressure; significant organizational skills, ability to set priorities, identify and solve problems, and responsive to customer care
•Ability to represent the Office and the University in a professional manner
•Experience in higher education application processing preferred
•Bachelor’s Degree preferred