Job Positions

Assistant Director for Student Success

Categories: Mid Atlantic Region 2


Academic Affairs


Trinity Washington University

Date Posted:

Jan 7 2022 12:19PM

Close Date:

April 30 2022

Position Description

The Assistant Director is a leader for Trinity’s enrollment and retention efforts, working directly with each academic unit to ensure that new and returning students have a seamless and transparent enrollment experience. The Assistant Director must have the leadership talents necessary to supervise a cross-functional customer service team assisting students with enrollment, financial aid and payment arrangements. The successful candidate must have strong interpersonal skills, the ability to communicate across a range of constituencies and with diverse audiences, strong supervisory experience, excellent organizational abilities, current and detailed knowledge of federal financial aid compliance, knowledge of data analytics and the use of analytics to support student retention.


The Assistant Director works in parallel with a second Assistant Director who oversees the Student Success Advisors and both report to the Director for Student Success. All work closely with the academic deans, admissions team, and office of student affairs, as well as the Registrar and Director of Financial Aid. The Assistant Director trains and supervises the Financial Aid Specialists in the “one-stop shop” center. The Assistant Director also serves as a member of the enrollment management team to assist in developing, monitoring and implementing best practices related to scholarship allocation and financial aid processing.

Application Process

Candidates should submit a letter of application addressing the expectations stated in this position announcement, along with a current curriculum vitae to the “Apply Here Now” link below. APPLY HERE NOW Finalists will also submit references and writing samples. Review of applications will begin immediately and continue until an appointment is made.

Institution Information

Trinity Washington University, a comprehensive university in the nation’s capital, seeks an Assistant Director, to help manage the “one-stop shop” enrollment services functions in Trinity’s newly formed Center for Student Success. Trinity serves about 2,000 students in three academic units with both undergraduate and graduate degrees. Trinity’s student body is more than 90% African American and Latina, and about 80% Pell eligible.

Additional Information

Contact Information

Chandra Hawkins-Robinson
Assistant Director of Human Resources
Trinity Washington University
Please apply directly online.


Required Qualifications

• Master’s Degree is required
• 7 to 10 years of higher education experience in an enrollment management environment and at increasing levels of responsibility required
• Successful experience in leading a one-stop shop enrollment services function
• Expertise in leading a cross-functional customer service team required
• Expertise in higher education retention issues required
• Familiarity with federal, state and institutional financial aid required
• Experience training and supervising professional-level staff required
• Expertise in implementing federal financial aid rules and regulations required
• Experience with PowerCampus and PowerFAIDS is preferred.

Preferred Qualifications

Experience with PowerCampus and PowerFAIDS is preferred. Bi-lingual English to Spanish candidates preferred