Job Positions

Director of Academic Advising, Student Success & Retention

Categories: South Central Region 7


Student Success


South Louisiana Community College

Date Posted:

Apr 26 2022 10:10AM

Close Date:

Jun 26 2022

Position Description

As a member of the Student Affairs leadership team the Director of Academic Advising, Student Success & Retention will be responsible for leading academic advising, academic tutoring, and Starfish Early Alert retention services. The incumbent is responsible for the coordination and implementation of collegewide programs and services to promote student retention, persistence, and completion.


- Provide leadership and strategic guidance that ensures coordination, implementation and assessment of academic advising goals and objectives. This requires working collaboratively with students and staff to help provide a student-centered environment which promotes student success, retention, and college completion utilizing tools such as enhanced, proactive advising, success coaching and support services for students.
- Supervise, train, support, and evaluate a team of Academic Advisor & Student Success Coaches, Associate Director for Academic Success, Associate Director of Academic Advising, Student Success & Retention and Administrative Coordinator. This includes managing employee behaviors and expectations utilizing the standards of practice, time and attendance in Banner and management of departmental leave request. In addition, the director must support the administrative coordinator in selection, training, supervision, and evaluation of student employees, as applicable.
- Responsible for the coordination, implementation and delivery of student success live (open registration) series which requires close collaboration with departmental leaders of admissions, financial aid, registrar, and student account’s offices.
- Provide continuous policy and procedure updates which impact academic advising and support services to departmental staff, divisional staff, faculty, students, and administrators and any other office responsible for the delivery of support services to students utilizing professional development trainings. In addition, the incumbent is responsible for coordination of the lead advisor training series in conjunction with academic affairs.
- Develop and disseminate printed and web content regarding registration policies and procedures, degree requirements, graduation, cross-enrollment, and other enrollment-related initiatives.
- Develop and assist with programs and projects related to student success, persistence, retention, and graduation. This includes fostering relationships within the Center for Minority Excellence to promote academic support services, including tutoring, supplemental instruction and academic coaching.
- Counsel students who are at risk for dropping out of college.
- Refer students to appropriate campus resources which may positively impact student performance, including disability services, center for minority excellence, financial aid, career and transfer services, financial aid, library, student accounts/cashier, registrar, student engagement, student success, and testing services.
- Lead team meetings and actively contribute to divisional meetings, convocation, and strategic planning initiatives.
- Travel to rural campuses to support Campus Directors with recruitment, advising, retention, and registration initiatives. - Prepare and maintain departmental budget.
- Utilize data to craft departmental reports, program reviews, and informed decision making.
- Ensure confidentiality of information in compliance with applicable Family Educational Rights and Privacy Act (FERPA) of 1974 regulations, as amended is maintained in the department.
- Demonstrate predictable and reliable attendance in order to provide consistency and continuity of department services.
- Provide outstanding customer services to all internal and external customers.
- Perform other related duties, as assigned.

Application Process

Please apply via:

Institution Information

South Louisiana Community College is a comprehensive community college that operates campuses in Abbeville, Crowley, Franklin, Lafayette, Morgan City, New Iberia, Opelousas, St. Martinville, and Ville Platte. The college serves more than 17,000 students annually and offers an array of academic programs. Students earn associate degrees, technical diplomas, certificates, and industry-based certifications. It is ranked 14th among the Top 100 Associate Degree Producers as determined by Community College Week.

Additional Information

This position is posted as open until filled with the first review of applications occurring May 18, 2022.

Contact Information

Questions regarding this vacancy can be directed to


Required Qualifications

Master’s degree in education, psychology, or related field required. Minimum of five (5) years of academic advising experience is required.

Preferred Qualifications

Experience working with diverse populations and a strong understanding of guiding individuals towards future opportunities desired. Leadership and supervisory experience at a post-secondary institution in student affairs/services desired. Leadership experience in retention, persistence, and degree completion desirable. Knowledge of Guided Pathways desirable. Knowledge and experience in utilizing case management techniques in retention and student support desirable. Excellent customer service skills, along with the ability to interact with a diverse population. Program management skills, preferably with creativity, innovation, and initiative to deliver emerging and cutting-edge academic advising.